Link to Knowelge Base with Workflow
Updated: 27 May 2010 | 3 comments
I'm looknig to create a form to replace our current Winuser console for the helpdesk and would like to use the Image Link Component to URL to the Helpdesk Knowelge Base. Does anyone know what the URL would be or if this is even possable?
Also, I would like to present the user with his or her opened and closed ticket just like the winuser console. Does anyone know how I could accomplish this?
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http://servername/AeXHD/worke
http://servername/AeXHD/worker/default.aspx?cmd=findArticles - search articles page
http://servername/AeXHD/worker/default.aspx?cmd=publishArticle -create article page
Thanks for the reply.
Thanks for the reply but the problem with these links are they go to the worker console. I'm looking for a way a regular user can get straight to the KB. However, I did implement a workaround which is to strip away all of the windows from the Winuser Console except for their past tickets and the option to view the KB.
Update
What I ended up doing is modifying the current Winuser console to only show the KB as well as the users previous tickets. I used http://servername/AeXHD/winuser/ to get it done.
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