We have imported all the Altiris Help Desk tickets into Service Desk and would like to be able to link those old tickets to new incidents.  However when I go to Attach Process the search does not return any of the SDM tickets.  I'm not sure if this is a limitation of the system or if we have made a modification somewhere that removed that option.

So, should I be able to link these tickets or did we break it?

Thanks!