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link SDM incidents to IM incidents

  • 1.  link SDM incidents to IM incidents

    Posted Jul 19, 2012 06:20 PM

    We have imported all the Altiris Help Desk tickets into Service Desk and would like to be able to link those old tickets to new incidents.  However when I go to Attach Process the search does not return any of the SDM tickets.  I'm not sure if this is a limitation of the system or if we have made a modification somewhere that removed that option.

    So, should I be able to link these tickets or did we break it?

    Thanks!