List PrimaryUser information in Assignment Email
When an assignment email is sent to a support technician, I'm trying to list the "Primary Contacts" info (Location, Department, and Telephone Numbers) but I'm having a very hard time finding which varialbes to place in the Send Email component's, HTML Content field.
I can get the Primary Contact's DisplayName using AffectedUser.DisplayName, but so far other variables seem to have no value and result in the message "Not Found" being displayed in the email.
Any ideas on what variables/properties I should be using in the email content?
I'm working in SD.IncidentManagement. I do a search for "Send Email" and select the component below: Initial Diagnosis Model -> Initial Diagnosis -> Send Email. I wish I could tell you a better way to find the correct "Send Email" component other than searching for it, but I'm a little newer to the workflow manager and can't figure out how to get to the component through the double-click/EditComponent interface.