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Live Update

Created: 02 Jan 2013 • Updated: 02 Jan 2013 | 6 comments


We have a problem on our SEPM , when we are going to start the luall.exe to download the definition , the process comlete successfully without error.

but nothing reflected on clients side. I couldn't find the new updates on these clients.

when I download the def. manually (jdb) file, and put it on the following path "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming"

I received an error in the same jdb and its name becomes as the following:


I have SEPM 12.1 on windows server 2008 R2

Comments 6 CommentsJump to latest comment

ᗺrian's picture

Did this problem just start? Were any changes recently made to the SEPM?

Are there multiple file in the incoming folder? If so, delete all of them and place the jdb file in there again.

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Rafeeq's picture

I believe you can open the file in a notepad. can you paste the contents?

sandra.g's picture

You didn't mention whether the SEPM itself shows updated content after running LiveUpdate; if the SEPM is updated but the clients are not -- Admin > Servers > Tasks > Show LiveUpdate download -- then you should focus on client communication and the heartbeat process (do the clients have the green dot?). The .jdb isn't going to fix client communication issues.


Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

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pete_4u2002's picture

repair the Liveupdate and let know if it fixes the issue.

Mithun Sanghavi's picture


I would request you to restart the SEPM server and check if it is then reflected on the client machines.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.