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Live Update Administrator dont updat Antivirus and antispyware defi and rest of components definitions do update

Updated: 29 Oct 2010 | 40 comments
MiRzA's picture
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Hi every Body.

Any one help me ....

My LU administrator does not update sepm antivirus and antispyware definition and all other components are updated.....

I too much tense in this situation...

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AravindKM's picture
18
Feb
2010
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Clear the definitions and

Clear the definitions and download once again.. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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do you mean at LU server,, if

do you mean at LU server,, if you  mean at lu server then how can i do it

AravindKM's picture
18
Feb
2010
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Which the version of

Which the version of LUA?
Which is the version of Java you are using? 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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LU version is 2.2.2.9 and

LU version is 2.2.2.9 and Jave version is 6 and update 6

AravindKM's picture
18
Feb
2010
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How to Collect

How to Collect Troubleshooting Information from LiveUpdate Administrator 2.x 

Problem is with your LUA or SEPM?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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i dont know exactlly where is

i dont know exactlly where is the problem..........

AravindKM's picture
18
Feb
2010
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Go to mange updates in LUA

Go to mange updates in LUA and fin out whether it is having latest update or note?
One more question
What is the date of virus definition you are having in your SEPM? 
Also try by configuring one client to download updates from LUA and see what is date of updates it is getting?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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If u have team viewer then i

If u have team viewer then i can give access to my LUA..

defi date is 15-02-10...

i have latest update at LUA

AravindKM's picture
18
Feb
2010
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In SEPM go to

In SEPM go to admin---->severs--->local site--->show liveupdate downloads and see the definition date.. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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Aravind actually , this issue

Aravind actually , this issue is two 3 week old issue , we update our sepm manually,,,,,,,

its update is 16 that is manually updated

AravindKM's picture
18
Feb
2010
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 Assure that you are able to

 Assure that you are able to access the LUA from SEPM.In browser of SEPM give the url of LUA and assure that it is accessible.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
18
Feb
2010
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In SEPM Reinstall

In SEPM Reinstall liveupdate,use the lucatalog -update command
How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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Yes LUA is access able ,,,

Yes LUA is access able ,,, thats showing root dirctory

AravindKM's picture
18
Feb
2010
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It is showing all contents

It is showing all contents also ,Am i right?
 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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How can i make a backup copy

How can i make a backup copy of  Product.Inventory.LiveUpdate

AravindKM's picture
18
Feb
2010
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You can copy it to some other

You can copy it to some other location  before uninstalling liveupdate.But here do not copy back it.Use LuCatalog – update for registering SEPM with liveupdate..

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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All content mean ?? it is

All content mean ??

it is showing lots rows

AravindKM's picture
18
Feb
2010
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content means, if you access

content means, if you access it it will show all the downloaded virus updates .It will also tell u the date also.Are you able to see these contents? 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture
18
Feb
2010
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content means, if you access

content means, if you access it it will show all the downloaded virus updates .It will also tell u the date also.Are you able to see these contents? 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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ok let me try,,,,,,,,,,, i m

ok let me try,,,,,,,,,,,

i m very afraid because it is very complex and critical environment...
Pray for me :)

MiRzA's picture
18
Feb
2010
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yes i m able to see these all

yes i m able to see these all content

MiRzA's picture
18
Feb
2010
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What do u suggent that where

What do u suggent that where is the problem

MiRzA's picture
18
Feb
2010
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suggest

suggest

AravindKM's picture
18
Feb
2010
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Proceed with reinstalling

Proceed with reinstalling liveupdate as i told. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
18
Feb
2010
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RU5 is supported by symantec

RU5 is supported by symantec liveupdate 3.5.0.64

AravindKM's picture
18
Feb
2010
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 Use liveupdate 3.3.This is

 Use liveupdate 3.3.This is the only supported in enterprise versions..

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Jeremy.L's picture
18
Feb
2010
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Hi,

    People are right to ask you to check what Lu version is on the SEPM (it should be 3.3)

But your problem is most likely with the LUA catalog :

Please follow the following documentation to the letter :
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010010901022848?OpenDocument&*=&ExpandSection=2#_Section2

It should work fine then

Let us know.

--
Symantec Support
MCSE / CCNA

MiRzA's picture
18
Feb
2010
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Jeremy,, i tried this

Jeremy,,

i tried this document already..

i am going to do reinstall LUA and follow this document .. plz stay with me

AravindKM's picture
21
Feb
2010
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Problem rectified? 

Problem rectified? 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
22
Feb
2010
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Dear AravindKM , Problem is

Dear AravindKM , Problem is not solved still,, now i m making a test environment.

can i install SEPM and LUA at same machine

When i got Solution i will mark it as solve. :)

AravindKM's picture
22
Feb
2010
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If you are installing both

If you are installing both SEPM and LUA for the testing purpose it is ok.In production environment it is not recommendable. 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
22
Feb
2010
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ok Thanks.. I creating a test

ok Thanks..

I creating a test environment.... i will inform you its result..

so nice of you

MiRzA's picture
24
Feb
2010
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How can i check Either LUA is

How can i check Either LUA is updated or not

AravindKM's picture
24
Feb
2010
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In LUA under mange

In LUA under mange updates---->show all updates---->SESM viris definition win 32 v11 v2 are you able to see latest  defs?

What is the download date?
  In event log (LUA)any error?

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
24
Feb
2010
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                  SESM

       
          SESM Virus Definitions Win32 v11 v2 2/24/10     Not required
             Virus Definitions   Recommended
1266365094jtun_nav2k8ennful25.m25
     
             Virus Definitions   Recommended
1266365094jtun_nav2k8enn07m25.m25
     
             Virus Definitions   Recommended
1266365094jtun_nav2k8enn08m25.m25
     
             Virus Definitions   Recommended
1266365094jtun_nav2k8enn09m25.m25
     
             Virus Definitions   Recommended
1266365094jtun_nav2k8ennful25.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100219040.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100220022.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100221021.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100222032.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100222039.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100223033.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100203004.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100210004.m25
     
             Virus Definitions   Recommended
1266994386jtun_nav2k8en100217005.m25
     
             Virus Definitions   Recommended
126

MiRzA's picture
24
Feb
2010
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Look at above content and

Look at above content and check either it is updated or not

AravindKM's picture
24
Feb
2010
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Enter subject (optional)

It is updated.Assure that while running your distribution schedules it is running successfully.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

MiRzA's picture
24
Feb
2010
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ok Aravind ,, i will inform

ok Aravind ,, i will inform you tomorrow,, see u soon

jayancharles's picture
02
Mar
2010
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Hi aravind ur ideas

Hi aravind ur ideas good...............

Optimus Prime's picture
27
Apr
2010
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Any helpful update on

Any helpful update on this..thanks

;-)