Video Screencast Help

Live Update Administrator Downloads failing

Created: 08 Feb 2011 | 2 comments

I have just installed LUA, and find that most of the time (but not all of the time), the downloads fail.  The logs don't provide sufficient information to explain why the downloads fail.  Are there any more detailed logs on the server that might give me some insight?

Comments 2 CommentsJump to latest comment

Mick2009's picture

Hi Mister Paul,

I believe I can help.

First off: be sure to read this document carefully.  You'll avoid a lot of common headaches: Best Practices for LiveUpdate Administrator (LUA) 2.x  (http://www.symantec.com/docs/TECH93409)

By default, LUA is designed to install with as wide a compatability as possible.  After installation most admins can see great improvements in performance by tuning it for their specific environment.  Read the following for more: LiveUpdate Administrator 2.2 Performance Tuning (http://www.symantec.com/docs/TECH96391)

What exactly is happening when the downlaods are failing?  Does the following article match what you are seeing?  If so, please use the tuning workarounds included in the document: they have led to great improvement for many users.  Intermittent "Package is not trusted" errors for various product update files during LiveUpdate Administrator 2.x download phase (http://www.symantec.com/docs/TECH141217)

Final note: there is a new LUA 2.3 which will be released in coming weeks.  This new release has a great many performance improvements, fixes (including the one above) and efficiency and usability enhancements.  It is a "must have" for all LUA users.  Keep a look out for it!

Please let the forum know if this solves your issue or if there is anything additional the community can do!

Thanks and best regards,

Mick

With thanks and best regards,

Mick

Mick2009's picture

LUA 2.3 is available to Symantec customers on a case-by-case bases from Monday, March 21, 2011. Please contact Symantec Technical Support for details on how to obtain LUA 2.3.

Here is a video of the release's new features: https://www-secure.symantec.com/connect/videos/lua-23-whats-new?om_ext_cid=biz_con_email_2011_mar_17_news_new

Thanks and best regards,

Mick

With thanks and best regards,

Mick