Live Update Administrator server v 2.3.1 not downloading update for SAVFL v1.0.9 - 1.0.10 ?
Created: 26 Sep 2012 | 19 comments
Hi,
Can anyone please assist me in troubleshooting the issue with my LUA server not able to download the definition update from the internal network to the internet ?
this is affecting 50+ SAVFL clients. ANy clue as to where to start and gather the diagnostic logs ?
Cheers
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Did this just start? What changed?
Any error messages showing up in the log?
Have you tried clearing the content and re-downloading?
SEP Knowledge Base
Endpoint SWAT
perhaps it was due to the Proxy AD account ?
what's the proper correct syntax to input the DOMAIN\Service-Account into the LUA server proxy settings ?
Kind regards,
John Santana
Graduate IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Just add the service acct name. Should be all. If not, you can add domain\service name to see if that fixes it. Did password change?
SEP Knowledge Base
Endpoint SWAT
HI,
Check this thread
https://www-secure.symantec.com/connect/forums/what-format-domain-user-be-used-proxy-authentication-lua-server
Installation and configuration of LUA
https://www-secure.symantec.com/connect/articles/installation-and-configuration-lua
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi John,
Hope I can help. Some questions can provide a full picture....
My LUA 2.3.2 server is working fine / downlaoding and distributing SAVFL defs. Hopefully we can get yours working, too, with a bit of poking. &: )
With thanks and best regards,
Mick
Hi Mick,
This is new installation of LUA v 2.3.1, the critical error is like the following:
Failed to execute schedule SEP Client DMZ as connection to all source servers failed.
I have typed the DOMAIN\Service-Username format but somehow it is failed.
Kind regards,
John Santana
Graduate IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Hi John,
That's the root of the problem:
Do upgrade to LUA 2.3.2 as a best practice, but the root of the problem is the LUA server not being able to get out to the internet sources for downloading the files it needs. Getting the right credentials in the GUI will do the trick.
Is there a proxy or firewall between the LUA server and the Interet? I don't, here, and left the login ID, etc blank (at the defaults). It connects eithout anything extra needing to be specified.
Let me know!
Mick
With thanks and best regards,
Mick
Yes I have just updated my LUA into v 2.3.2 .99, but when I go to Download & Distribute | Schedules and testing one of the schedule somehow I got "(Connection failed on all source servers) "
Kind regards,
John Santana
Graduate IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
HI,
Check your proxy name and password,,,
In Source Server and Distribution center configurations, application is supporting proxies with Basic and NTLM authentication. For configuring NTLM proxies in LiveUpdate Administrator, the user needs to specify Domain to which proxy is connected. There is no separate input field for entering domain name. User should enter proxy user name as "<domain_name>\<user_name>", which is domain_name followed by "\" and then user name.
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Yes I have done that too, based on simple ping check below I cannot get any reply:
C:\>ping liveupdate.symantecliveupdate.com Pinging a568.d.akamai.net [203.94.131.230] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 203.94.131.230: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>Kind regards,
John Santana
Graduate IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
HI,
Kindly check firewall Port are open or not ?
Check this user name in LUA Admin for Testing Purpose
User name :domain/user
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hello,
I agree with Mick, It is advisable to update your LUA 2.3.1 to the Latest LUA 2.3.2.
Create a Case with Technical Support to get a copy.
Create a Case with Symantec Technical Support to receive tool.
How to create a new case in MySupport
http://www.symantec.com/business/support/index?page=content&id=TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Hi Mithun,
Where can I download the latest LUA server v 2.3.2 ?
from the symantec https://fileconnect.symantec.com/dispatch I have downloaded the following files and extracted:
12.1.1 MP1
but somehow I cannot see LUA v 2.3.2 ? and it only contains LUA v 2.3.2.82
Kind regards,
John Santana
Graduate IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
2.3.2 is the one,
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Hello,
LUA 2.3.2 is not available on Symantec Fileconnect.
The Latest Version of LUA 2.3.2 is available with Symantec Technical Support.
You can log a case on web portal to receive tool.
How to create a new case in MySupport http://www.symantec.com/docs/TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
check the JCE files as explained here
http://www.symantec.com/connect/forums/savfl-updating-issue
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Contact Symantec Technical Support to obtain the latest version of LUA 2.x. LUA will be provided free of charge to all customers with valid support contracts, except where prohibited by law or international treaty restrictions
How to obtain the latest version of Symantec LiveUpdate Administrator (LUA) 2.x
http://www.symantec.com/business/support/index?page=content&id=TECH134809
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
HI John,
Try to only Give without domain name
User name and password
Hi John,
Just checking to see if you were able to resolve your question? The thread is still marked "needs solution."
If you have found the answer, do update this thread when time allows for the benefit of future admins in the same situation.
With best regards,
Mick
With thanks and best regards,
Mick
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