Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Live Update Error

Created: 05 Jun 2012 • Updated: 06 Jun 2012 | 8 comments
This issue has been solved. See solution.

Hi,

My live update definition in my SEPM is showing June2..when i checked the logs..there is no error found..Now my client definitions are out of date for 3 days..

kindly help

Ima using SEPM 12.1 RU1

Comments 8 CommentsJump to latest comment

pete_4u2002's picture

do you mean log.liveupdate?

it might be that definition on SEPM are corrupted. follow this link and let know if it helps?

http://www.symantec.com/docs/TECH166923

also try this

For Symantec Endpoint Protection 12.1, follow the steps below:

Open a command window, then browse to:
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

Type lucatalog -cleanup and press Enter.
Type lucatalog -forcedupdate and press Enter.
Run LiveUpdate to verify that there are no errors.

SOLUTION
Srikanth_Subra's picture

When i tried to download the liveupdate manually iam getting the message as another session is running..but when i clicked the show live update status it is showing next live update time is june 4 but june 4 already gone..

i think some schedule issue

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

pete_4u2002's picture

check the task manager and look for the liveupdate, if it is running then do not initiate the LU.

once the existing process is completed, you can initiate the LU.

if it still does not shows up the latest definition, follow the steps in the above link.

Srikanth_Subra's picture

There is no any liveupdate session in task manager..

in the above link which one i need to follow first one or second one..

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Srikanth_Subra's picture

Same problem definitions are not updating..please find the screenshot and log

2012-06-06_134645.jpg
AttachmentSize
Liveupdate.txt 3.99 MB

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Srikanth_Subra's picture

Thanks my issue resolved now..live update take some time for downloading the definitions

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

pete_4u2002's picture

happy to know the issue is fixed now !