Live update error
Hi Guys,
we are testing SEP 12.1 now. On all the test PCs, the live update cannot work well.
The log is as below:
Error LiveUpdate encountered an error: Failed to resolve LiveUpdate server name (0xA100000D).
We are using Bluocoat as web Proxy and Microsoft TMG as application proxy.
Hello, In Symantec Endpoint
Hello,
In Symantec Endpoint Protection 12.1,
For Liveupdate issue, you may require to check the log.liveupdate and log.lue for SEPM and SEP client respectively.
More detailed information about why LiveUpdate failed can be found in the following log file:s
LiveUpdate Engine creates a log file called Log.Lue, found in -
On Windows XP and Windows server 2003:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
However, for Communication issue - check the Sylink Logs -
To enable the sylink and debug logs, check these Articles below:
http://www.symantec.com/docs/TECH104758
I would also suggest you to check the Articles below as well -
How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1
Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
http://www.symantec.com/docs/TECH95790
Comments
Check this
Check this artical
http://www.symantec.com/business/support/index?page=content&id=TECH101807
Unable to resolve the name of the server. LU1814: "LiveUpdate could not retrieve the catalog file of available Symantec product and component updates
http://www.symantec.com/business/support/index?page=content&id=TECH94552
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hello, For Symantec
Hello,
For Symantec Liveupdate, Allow these urls -
http://liveupdate.symantecliveupdate.com
http://liveupdate.symantec.com
ftp://update.symantec.com
Also, Check these Articles for making proper exceptions :
How to Update the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1
https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121
Required exclusions for proxy servers to allow Symantec Endpoint Protection to connect to Symantec reputation and licensing servers
http://www.symantec.com/docs/TECH162286
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Mithun Sanghavi, I can run
Mithun Sanghavi,
I can run live update when I am out of company internal network without error. So I assume it is proxy issue. How to enable debug log for SEP12? Maybe we can see more information in the debug log?
Hello, In Symantec Endpoint
Hello,
In Symantec Endpoint Protection 12.1,
For Liveupdate issue, you may require to check the log.liveupdate and log.lue for SEPM and SEP client respectively.
More detailed information about why LiveUpdate failed can be found in the following log file:s
<Drive>:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate
LiveUpdate Engine creates a log file called Log.Lue, found in -
On Windows XP and Windows server 2003:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
However, for Communication issue - check the Sylink Logs -
To enable the sylink and debug logs, check these Articles below:
http://www.symantec.com/docs/TECH104758
I would also suggest you to check the Articles below as well -
How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1
https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121
Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
http://www.symantec.com/docs/TECH95790
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
How to enable Sylink
How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry
http://www.symantec.com/business/support/index?page=content&id=TECH104758
How to debug the Symantec Endpoint Protection client
http://www.symantec.com/business/support/index?page=content&id=TECH102412
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Hi, Q. I can run live update
Hi,
Q. I can run live update when I am out of company internal network without error. So I assume it is proxy issue. How to enable debug log for SEP12? Maybe we can see more information in the debug log?
---> If problem is occuring while accessing only through internal network theny you should go through this article.
How to determine whether your firewall is blocking LiveUpdate
http://www.symantec.com/docs/TECH139451
Default Symantec Endpoint Protection 12.1 RU1 Firewall Policy explanation
http://www.symantec.com/docs/TECH180569
Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&
HI, Did you received
HI,
Did you received your answer ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
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