Live update error
we are testing SEP 12.1 now. On all the test PCs, the live update cannot work well.
The log is as below:
Error LiveUpdate encountered an error: Failed to resolve LiveUpdate server name (0xA100000D).
We are using Bluocoat as web Proxy and Microsoft TMG as application proxy.
Hello, In Symantec Endpoint
In Symantec Endpoint Protection 12.1,
For Liveupdate issue, you may require to check the log.liveupdate and log.lue for SEPM and SEP client respectively.
More detailed information about why LiveUpdate failed can be found in the following log file:s
LiveUpdate Engine creates a log file called Log.Lue, found in -
On Windows XP and Windows server 2003:
C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
However, for Communication issue - check the Sylink Logs -
To enable the sylink and debug logs, check these Articles below:
I would also suggest you to check the Articles below as well -
How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1
Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart