Video Screencast Help

live update failed

Created: 29 Jul 2013 • Updated: 30 Jul 2013 | 6 comments

The following Symantec products and components are installed on your computer:

> Centralized Reputation Settings
> Intrusion Prevention Signatures (hub)
> Virus and Spyware Definitions Win32
> Intrusion Prevention Signatures
> Virus and Spyware Definitions Win32 (hub)
> Symantec Endpoint Protection Client
> Revocation Data
> Submission Control Thresholds
> SONAR Definitions
> Symantec Whitelist

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Connected to LiveUpdate server successfully.

There are 10 update(s) to be downloaded.
Downloading catalog file (1 of 10) finished.
Downloading catalog file (2 of 10) finished.
Downloading catalog file (3 of 10) finished.
Downloading catalog file (4 of 10) finished.
Downloading catalog file (5 of 10) finished.
Downloading catalog file (6 of 10) finished.
Downloading catalog file (7 of 10) finished.
Downloading catalog file (8 of 10) finished.
Downloading catalog file (9 of 10) finished.
Downloading catalog file (10 of 10) finished.

Update available for Virus and Spyware Definitions Win32.
Update available for Intrusion Prevention Signatures.
0 update(s) have been downloaded.

Processing updates...
Failed to install update for Virus and Spyware Definitions Win32.
Failed to install update for Intrusion Prevention Signatures.

Session summary: 2 update(s) available, 0 update(s) installed.
LiveUpdate session is complete.
 

Operating Systems:

Comments 6 CommentsJump to latest comment

Ashish-Sharma's picture

Hi ,

Do you have received any return code 4 ?

Check this artical

Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH103112

Thanks In Advance

Ashish Sharma

 

 

raju123's picture

Clear the defintion and try again

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

reecardo's picture

This needs to be moved to the SEP forum.

Rafeeq's picture

Open control pannel

Open Symantec liveupdate

Set the Liveupdate mode as interactivet 

If you have any proxy set it up here.

start -run -luall.exe

now select only one small udpate. check if that completes.

AjinBabu's picture

Hi,

Hope your machine having internet connection and is accessible to Symantec live update server.

also do a luall.exe on run and see what is happening ?

Regards

Ajin

 

SameerU's picture

Hi

Can you reinstall the Liveupdate and try runnning Luall

Regards