Endpoint Protection

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  • 1.  Live Update Failed

    Posted Jan 26, 2015 01:55 AM

    My live update is not working since 5th Jan 2015. I also check everything and found no problem. Plz find below live update log from management server for your information.

     

    January 26, 2015 11:40:33 AM PKT:  LiveUpdate failed.  [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:33 AM PKT:  LUALL.EXE finished running.  [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:33 AM PKT:  LiveUpdate encountered one or more errors. Return code = 4.  [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:26 AM PKT:  Symantec Endpoint Protection Win64 11.0.7000.975 (English) is up-to-date.    [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:25 AM PKT:  Symantec Endpoint Protection Win64 11.0.6005.562 (English) is up-to-date.    [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:24 AM PKT:  Symantec Endpoint Protection Win32 11.0.7000.975 (English) is up-to-date.    [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:24 AM PKT:  Symantec Endpoint Protection Win32 11.0.6005.562 (English) is up-to-date.    [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:09 AM PKT:  TruScan proactive threat scan engine Win32 11.0 is up-to-date.    [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:09 AM PKT:  TruScan proactive threat scan commercial application list Win32 11.0 is up-to-date.    [Site: Site Symantec]  [Server: Symantec]
    January 26, 2015 11:40:09 AM PKT:  TruScan proactive threat scan whitelist Win64 11.0 is up-to-date.    [Site: Site Symantec]  [Server: Symantec]



  • 2.  RE: Live Update Failed
    Best Answer

    Posted Jan 26, 2015 02:01 AM

    seems like you are using 11.x

    that reached EOL wont be any updates, 

    Upgrade to 12.1.5 as soon as possible.

    Symantec Endpoint Protection 11.0.X EOSL

    https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-110x-eosl

    if you are already on 12.X then the problem is with your Proxy, from the log It says Return code =4, check the proxy settings in the SEPM and also make sure you can reach symantec website 

    Error: "LiveUpdate encountered one or more errors. Return code = 4" in Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH103112