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Live update failure

Created: 27 Aug 2012 • Updated: 29 Aug 2012 | 2 comments
This issue has been solved. See solution.

I am using SMSMSE 6.5.7.279 with Exchange 2007 (Windows SBS 2008 SP2).

Today I noticed the virus definition is out of days for 3 days !

I manully ran live update & found the live update was unable to complete successfully.

I checked the live update log, it shown error code 1835, the LiveUpdate server failed to respond in a reasonable amount of time.

I hereby enclose the log content as below, please advise if there are some problem of live update server.

27/8/2012, 17:18:44 GMT -> LuComServer version: 3.3.0.78
27/8/2012, 17:18:44 GMT -> LiveUpdate Language: English
27/8/2012, 17:18:44 GMT -> LuComServer Sequence Number: 20081210
27/8/2012, 17:18:44 GMT -> OS: Windows Vista[Product:0x00000009], Service Pack: 2, Major: 6, Minor: 0, Build: 6002 (64-bit)
27/8/2012, 17:18:44 GMT -> System Language:[0x0C04], User Language:[0x0409]
27/8/2012, 17:18:44 GMT -> IE 7 Support
27/8/2012, 17:18:44 GMT -> ComCtl32 version: 6.16
27/8/2012, 17:18:44 GMT -> IP Addresses: fe80::ad1c:a136:7410:434c%10, fe80::b7c3:c055:b488:ab7f%10, 10.0.0.1, 192.168.39.1, 10.0.0.11
27/8/2012, 17:18:44 GMT -> Loading C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
27/8/2012, 17:18:44 GMT -> Opened the product inventory at "C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".
27/8/2012, 17:18:44 GMT -> Account launching LiveUpdate is not a logged in user's account
27/8/2012, 17:18:44 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 0
27/8/2012, 17:18:44 GMT -> LiveUpdate flag value for this run is 0
27/8/2012, 17:18:44 GMT -> **** Starting a Silent LiveUpdate Session ****
27/8/2012, 17:18:44 GMT -> ***********************        Start of New LU Session        ***********************
27/8/2012, 17:18:44 GMT -> The command line is -s
27/8/2012, 17:18:44 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.
27/8/2012, 17:18:44 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.3.0.78, Language: English.  Mini-TRI file name: liveupdate_3.3.0.78_english_livetri.zip
27/8/2012, 17:18:44 GMT -> LiveUpdate is about to launch a new callback proxy process for product SMSMSE Virus Definitions WOW64 with moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94}.
27/8/2012, 17:18:44 GMT -> Starting Callback Proxy Worker thread.
27/8/2012, 17:18:44 GMT -> The callback proxy for moniker {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} was successfully registered with LiveUpdate.
27/8/2012, 17:18:44 GMT -> LiveUpdate successfully launched a new callback proxy process for product SMSMSE Virus Definitions WOW64.
27/8/2012, 17:18:44 GMT -> LiveUpdate is about to execute a PreSession callback for product SMSMSE Virus Definitions WOW64.
27/8/2012, 17:18:44 GMT -> The callback proxy finished executing the callback with a result code of 0x0
27/8/2012, 17:18:44 GMT -> The PreSession callback for product SMSMSE Virus Definitions WOW64 completed with a result of 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantecliveupdate.com" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
27/8/2012, 17:18:44 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file
27/8/2012, 17:18:44 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.3.0.78_english_livetri.zip
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
27/8/2012, 17:18:44 GMT -> Progress Update: PRE_CONNECT: Proxy: "(not-available)" Agent: "Symantec LiveUpdate" AccessType: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: CONNECTED: Proxy: "(not-available)" Agent: "yxv83BshEAmAME58abqvA1QTzr09Ks7UAAAAAA" AccessType: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.0.78_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27/8/2012, 17:18:44 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.0.78_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\liveupdate_3.3.0.78_english_livetri.zip" HR: 0x802A0026
27/8/2012, 17:18:44 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
27/8/2012, 17:18:44 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file was not available (liveupdate_3.3.0.78_english_livetri.zip).
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27/8/2012, 17:18:44 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg"
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 1
27/8/2012, 17:18:44 GMT -> Progress Update: HOST_SELECTED: Host IP: "63.150.131.50" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 0
27/8/2012, 17:18:44 GMT -> Attempting to load SymCrypt...
27/8/2012, 17:18:44 GMT -> SymCrypt.dll does not exist.
27/8/2012, 17:18:44 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server liveupdate.symantecliveupdate.com at path  via a HTTP connection. The server connection connected with a return code of 200, Successfully download TRI file
27/8/2012, 17:18:44 GMT -> LiveUpdate is connected to a server with Mini-TRI file support.  LiveUpdate will download and process the remaining Mini-TRI files.
27/8/2012, 17:18:44 GMT -> Check for updates to:  Product: Automatic LiveUpdate, Version: 3.3.0.78, Language: English.  Mini-TRI file name: automatic$20liveupdate_3.3.0.78_english_livetri.zip
27/8/2012, 17:18:44 GMT -> Check for updates to:  Product: SMSMSE Virus Definitions WOW64, Version: 5.0, Language: SymAllLanguages.  Mini-TRI file name: smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip
27/8/2012, 17:18:44 GMT -> Check for updates to:  Product: Symantec Mail Security For Microsoft Exchange, Version: 1.0, Language: English.  Mini-TRI file name: symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip
27/8/2012, 17:18:44 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"
27/8/2012, 17:18:44 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 3 Downloading Mini-TRI files
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/automatic$20liveupdate_3.3.0.78_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27/8/2012, 17:18:44 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/automatic$20liveupdate_3.3.0.78_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\automatic$20liveupdate_3.3.0.78_english_livetri.zip" HR: 0x802A0026
27/8/2012, 17:18:44 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 0
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27/8/2012, 17:18:44 GMT -> HttpSendRequest (status 200): Request succeeded
27/8/2012, 17:18:44 GMT -> Download complete: Original estimated file size: 2827; Actual bytes downloaded: 2827
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip" HR: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 1
27/8/2012, 17:18:44 GMT -> LiveUpdate copied the Mini-TRI file from C:\ProgramData\Symantec\LiveUpdate\Downloads\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip to C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.grd"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.sig"
27/8/2012, 17:18:44 GMT -> Progress Update: SECURITY_SIGNATURE_MATCHED: GuardFile: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902\liveupdt.grd"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902", HR: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.tri"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902\smsmse$20virus$20definitions$20wow64_5.0_symalllanguages_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902", HR: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri902\liveupdt.tri"
27/8/2012, 17:18:44 GMT -> Available Update for Product: SMSMSE Virus Definitions WOW64, Version: 5.0, Language: SymAllLanguages, ItemSeqName: VirusDef.  Current Sequence Number: 2012082507, New Sequence Number 2012082701, Update filename 1346083356jtun_ennlu2.x86
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27/8/2012, 17:18:44 GMT -> HttpSendRequest (status 200): Request succeeded
27/8/2012, 17:18:44 GMT -> Download complete: Original estimated file size: 2794; Actual bytes downloaded: 2794
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip" HR: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 1
27/8/2012, 17:18:44 GMT -> LiveUpdate copied the Mini-TRI file from C:\ProgramData\Symantec\LiveUpdate\Downloads\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip to C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.grd"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.sig"
27/8/2012, 17:18:44 GMT -> Progress Update: SECURITY_SIGNATURE_MATCHED: GuardFile: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903\liveupdt.grd"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903", HR: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_START: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_PROGRESS: Extracting file: "liveupdt.tri"
27/8/2012, 17:18:44 GMT -> Progress Update: UNZIP_FILE_FINISH: Zip File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903\symantec$20mail$20security$20for$20microsoft$20exchange_1.0_english_livetri.zip", Dest Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903", HR: 0x0      
27/8/2012, 17:18:44 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Tri903\liveupdt.tri"
27/8/2012, 17:18:44 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "2"
27/8/2012, 17:18:44 GMT -> ********* Finished Finding Available Updates *********

27/8/2012, 17:18:44 GMT -> Progress Update: PATCH_DOWNLOADING_START: Number of patches: 1
27/8/2012, 17:18:44 GMT -> GetUpdates: SMSMSE Virus Definitions WOW64, 5.0, SymAllLanguages ==> 1346083356jtun_ennlu2.x86
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 201689206
27/8/2012, 17:18:44 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1346083356jtun_ennlu2.x86", Estimated Size: 201689206, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads"
27/8/2012, 17:18:44 GMT -> HttpSendRequest (status 200): Request succeeded
27/8/2012, 17:35:19 GMT -> Download complete: Original estimated file size: 201689206; Actual bytes downloaded: 10163920
27/8/2012, 17:35:19 GMT -> CstInetGetFile::DoHTTPTransfer - Unable to read all bytes from the server; the connection may have been severed; Original estimated file size: 201689206; Actual bytes downloaded: 10163920
27/8/2012, 17:35:19 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "1346083356jtun_ennlu2.x86", Full Download Path: "C:\ProgramData\Symantec\LiveUpdate\Downloads\1346083356jtun_ennlu2.x86" HR: 0x802A0046
27/8/2012, 17:35:19 GMT -> HR 0x802A0046 DECODE: E_UNABLE_TO_READ_DATA_FROM_SERVER
27/8/2012, 17:35:19 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A0046, Num Successful: 0
27/8/2012, 17:35:19 GMT -> HR 0x802A0046 DECODE: E_UNABLE_TO_READ_DATA_FROM_SERVER
27/8/2012, 17:35:19 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 1 updates available, of which 0 were installed and 1 failed to install.  The LiveUpdate session exited with a return code of 1835, The LiveUpdate server failed to respond in a reasonable amount of time.
27/8/2012, 17:35:19 GMT -> LiveUpdate is about to execute a PostSession callback for product SMSMSE Virus Definitions WOW64.
27/8/2012, 17:35:19 GMT -> ProductRegCom/luProductReg(PID=5380/TID=8548): Successfully created an instance of an luProductReg object!
27/8/2012, 17:35:19 GMT -> ProductRegCom/luProductReg(PID=5380/TID=8548): Path for calling process executable is C:\Program Files (x86)\Symantec\LiveUpdate\LuCallbackProxy.exe.
27/8/2012, 17:35:19 GMT -> ProductRegCom/luProductReg(PID=5380/TID=8548): Destroyed luProductReg object.
27/8/2012, 17:35:19 GMT -> The callback proxy finished executing the callback with a result code of 0x0
27/8/2012, 17:35:19 GMT -> The PostSession callback for product SMSMSE Virus Definitions WOW64 completed with a result of 0x0      
27/8/2012, 17:35:19 GMT -> Successfully released callback {0D7E9ED3-A063-4BB1-B3E6-E826F5D68306}
27/8/2012, 17:35:19 GMT -> LiveUpdate has called the last callback for product SMSMSE Virus Definitions WOW64, so LiveUpdate is informing the callback proxy that it can exit.
27/8/2012, 17:35:20 GMT -> The callback proxy executable for product {F92F8A7B-F111-4db7-B145-6C41E7D6AE94} is exiting with no errors
27/8/2012, 17:35:20 GMT -> ***********************           End of LU Session           ***********************

Please also advise how I can update the definition now since that is out of date for 3 days, thanks !

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