Endpoint Protection

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  • 1.  Live update information problem

    Posted Aug 26, 2015 09:48 AM

    Hi,

    I'm getting this wierd information, the Latest from our sepm is above the date that's a vailable from Symantec.

     

     

    This happened to all of our SEPM, we have 4. I already requested for a firewall exception so I'm not using a proxy server. Yet we're getting this issue, anyone ever experience this?


    Thank you,



  • 2.  RE: Live update information problem

    Posted Aug 26, 2015 09:52 AM

    Can you run the symhelp tool to see if there are issues?



  • 3.  RE: Live update information problem

    Posted Aug 26, 2015 10:29 AM

    actually it is the same for me as well, I believe it to be a cosmetic issue and this should get automatically fixed once the new definition is relased by symantec.defs.JPG



  • 4.  RE: Live update information problem
    Best Answer

    Posted Aug 26, 2015 10:36 AM

    Same here ... probably a Symantec bug as their current Virus Definitions & Security Updates site is at the older version as well.

     



  • 5.  RE: Live update information problem

    Posted Aug 26, 2015 09:23 PM

    I dont know what happened, we allowed one of the SEPM to have direct access to the firewall and now it's working. But all of the remaining 3 sepm that I didn't touched also just worked for no reason. So it's not our firewall that's causing the problem. Seems to be really a bug. Hope symantec can fix this asap.



  • 6.  RE: Live update information problem

    Posted Aug 26, 2015 09:43 PM

    It's an issue on Symantec's side. It's on them to correct.



  • 7.  RE: Live update information problem

    Posted Aug 27, 2015 10:40 AM

    the isuse is now rectified.

    defs_0.JPG



  • 8.  RE: Live update information problem

    Posted Aug 27, 2015 11:17 PM

    Yeah that goes the same for me.

     

    How did you post the actual screenshot?



  • 9.  RE: Live update information problem

    Posted Aug 28, 2015 12:55 AM

    look for this button in while replying to the messageimg.JPG



  • 10.  RE: Live update information problem

    Posted Aug 28, 2015 01:01 AM

    Oh I see.

    thanks,