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Live update issue

Updated: 15 Oct 2011 | 5 comments
sumitgupta786's picture
sumitgupta786
+1 1 Vote
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This issue has been solved. See solution.

Hi,

   One of my Friend facing problem in Liveupdate. Error LU1835 display on screen.

As per my knowledge, there some problem in firewall setting.

Pls help in this matter.

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w-d's picture
11
Oct
2011
4 Votes +4
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w-d
Symantec Employee
Accredited

Hi, Did you follow this

Hi,

Did you follow this document?

Error: "LU1835: Connection to the LiveUpdate server failed" (Enterprise)

http://www.symantec.com/business/support/index?page=content&id=TECH101807

What are the Symantec Endpoint Protection (SEP) versions released officially?
https://www-secure.symantec.com/connect/articles/w...

SOLUTION
Mithun Sanghavi's picture
11
Oct
2011
0 Votes 0
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Mithun Sanghavi
Technical Support
Accredited

I agree

Hello,

I agree, the Above Article may provide you some result.

I believe you are using a proxy.

This happens usually when there connection times out or proxy configuration is not set properly.

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

sumitgupta786's picture
11
Oct
2011
1 Vote +1
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sumitgupta786

hey

I will try this one and confirm after testing..

Regard

Sumit G.

Mick2009's picture
12
Oct
2011
0 Votes 0
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Mick2009
Symantec Employee

Many thanks, Sumit! Please do

Many thanks, Sumit!

Please do keep the forum up-to-date with your progress.

You may also wish to review the log.liveupdate for extra details on the nature of the LU1835 error.

Where is the location of LiveUpdate Log file Log.liveupdate?
Article: TECH92881 | Created: 2009-01-16 | Updated: 2011-07-19 |
Article URL http://www.symantec.com/docs/TECH92881
 

With thanks and best regards,

Mick

sumitgupta786's picture
15
Oct
2011
0 Votes 0
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sumitgupta786

Thanks w-d

Thanks w-d and Mithun- It's helpful to us.

Regard

Sumit G.

Technical Support

Symantec.com

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