Endpoint Protection

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  • 1.  Live update is not happening in my Symantec Endpoint Protection 11.0.3 Manager

    Posted Oct 15, 2011 02:11 AM

    Live update is not happening in my Symantec Endpoint Protection 11.0.3 Manager from 28-09-2011. However I can update the manager manually by downloading the latest .JDB file from symantec site. While live updates runs in the manager one error message shows "LiveUpdate encountered one or more errors.Return code = 4". Kindly provide resolution for the same.



  • 2.  RE: Live update is not happening in my Symantec Endpoint Protection 11.0.3 Manager

    Posted Oct 15, 2011 03:47 AM

    Your SEPM is rather old.  You should upgrade to the latest RU.



  • 3.  RE: Live update is not happening in my Symantec Endpoint Protection 11.0.3 Manager

    Broadcom Employee
    Posted Oct 15, 2011 05:27 AM

    check this link, also you should be upgrading to the latest version

    http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3b09d4f329acc39fc12573b400341977?OpenDocument



  • 4.  RE: Live update is not happening in my Symantec Endpoint Protection 11.0.3 Manager

    Broadcom Employee
    Posted Oct 17, 2011 06:50 AM

    Hi,

    Reinstall liveupdate & check.

    Repair your SEPM also.

    What happens when you run liveupdate manually i.e go to start--> run --> type "luall.exe" 

    Do you see any error after running luall.exe manually.

    If possible please share show liveupdate downloads screen shot.

    You will find at following path
     
    SEPM Console --> Admin --> Servers --> Local Site --> Show liveudpate downloads 
     
    Jdb file will update only antivirus and antispyware definitions only , but it can't update PTP (Proactive threat Protection) & NTP (Network Threat Protection) definition
     
    Check whether you can access this website on SEPM machine :  Liveupdate.symantecliveupdate.com 


  • 5.  RE: Live update is not happening in my Symantec Endpoint Protection 11.0.3 Manager

    Posted Oct 17, 2011 09:33 AM

    Hi,

    I had faced similer issue. After troublshooting for three day, found that proxy had limited right to download the defination file, had tried with diffrent user name and password, it worked.

    Tried it may be, it could help you.

    Regards

    Neeraj