The first thing that I will recommend is to upgrade off that very old version. MR3 came out in September 2008, and there have been thousands of fixes since then.
http://www.symantec.com/business/support/index?page=content&id=TECH156226
The latest version available is RU7 MP1 (11.0.7101.1056) released October 2011.
Log into your Fileconnect account with a valid serial number to get the latest build.
Moving this thread to the Endpoint Protection forum for better visibility.