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Live Update problem

Created: 05 Sep 2013 • Updated: 10 Sep 2013 | 13 comments
This issue has been solved. See solution.

Hi,

We are facing one different problem of definition update failure. in our SEPM all the definitions are downloading except virus definitions.We tried different ways but still the virus definitions are not downloading

Operating Systems:

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Ambesh_444's picture

Hi,

Please let us know what error you get?

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Rafeeq's picture

How is your sepm getting downloads? from internet or Luadmin?

did you follow this document?

http://www.symantec.com/business/support/index?page=content&id=TECH166923

Srikanth_Subra's picture

Hi,

Iam downloading from internet only. No proxy is there.we are using direct connection.

Enclosed the log.

AttachmentSize
Liveupdate.txt 1.22 MB

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Ambesh_444's picture

Hi,

Liveupdate Administrator Server failed to downloand Virus Definitions

https://www-secure.symantec.com/connect/forums/liveupdate-administrator-server-failed-downloand-virus-definitions

SEPM cannot download definition from LiveUpdate Administrator 

http://www.symantec.com/business/support/index?page=content&id=TECH123469

Troubleshooting LiveUpdate Issues with Symantec Endpoint protection

https://www-secure.symantec.com/connect/articles/troubleshooting-liveupdate-issues-symantec-endpoint-protection

LUA server can't download package Client - Virus Definitions

https://www-secure.symantec.com/connect/forums/lua-server-cant-download-package-client-virus-definitions

 

https://www-secure.symantec.com/connect/forums/liveupdate-administrator-4

 

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

SameerU's picture

Hi

What is the database you are using ?

Regards

 

Srikanth_Subra's picture

Iam using SQL ad DB

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Rafeeq's picture

Hello Srikant,

Do you have a firewall? in the log its showing http 404 file not found.

are you able to download all three files

http://www.symantec.com/business/support/index?page=content&id=TECH139451

Any proxy?

open liveupdate on the control pannel set the proxy and make it to interactive

start

run

luall.exe

select only AV udpates ( small ones ) check if that completes

let us know the results

Srikanth_Subra's picture

No Proxy direct line we are using.

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

pete_4u2002's picture

check this link

Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

 

Article:TECH166923  |  Created: 2011-08-10  |  Updated: 2013-06-20  |  Article URL http://www.symantec.com/docs/TECH166923

 

Srikanth_Subra's picture

Please find the screenshot for that luall.exe

2013-09-06_110949.jpg

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Rafeeq's picture

Thats downloaded so whats the issue? :)

that means no issues with proxy /firewall / downloading

now run the lucatlog -cleanup and update as per this document

http://www.symantec.com/business/support/index?page=content&id=TECH103112

delete old liveupdate log . run liveudpate inside SEPM.

if it failes post the liveudpate log and screen shot of liveudpate downloads of SEPM.

AjinBabu's picture

Hi,

Please confirm the below points

1.       Weather enough space is there on your DB(aka on SEM5 data base, by default it can grow up to 20 GB)

2.       Any corrupted virus definitions can cause this issue, clear the corrupted definitions and run LUALL.exe.

3.       Have you checked the definition folders are created on the associated locations?

Regards

Ajin

Srikanth_Subra's picture

Hi All,

i logged as case with symantec technical support and while troubleshooting we found that sem5 DB in sql server is shown with maximum growth of only 100 MB due to that definitions are not updated

once we changed the DB growth size to unrestricted growth and once run the live update it updated.

Hi @ajin, urs 1st point is the main reason for live update failure.

my previously reported issues of liveupdate is also due to this only, but i didnt got that.

Thanks to technical support for solving this issue permanently

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

SOLUTION