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Live Update on Win 7 - old version error

Created: 27 Mar 2013 | 9 comments

We've got Dell OptiPlex 7010 PC's running Win 7 - 32 bit.  We've installed pcAnywhere 12.5.1 and ran both SP2 and SP3 updates.  Live Update does not install, so I followed the previous thread with regards to downloading and installing LUSETUP.EXE 3.3.  When I run it, I receive the following error:

' A newer version of LiveUpdate exists on your system.  No changes were made to the system.'

 

But when we open pcAnywhere and go to Help ---> LiveUpdate....   we receive the message:

 

LU1802:LiveUpdate could not initialize some of all of the Windows components that it needs to run.  You may be running LiveUpdate on an unsupported version of Windows.

Any assistance would be greatly appreciated.  This is our last hurdle before we create a Ghost image to distribute over 100 PC's.  Thank you!

Operating Systems:

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W007's picture

hello,

Just look your LiveUpdate installation is corrupted try to uninstall and reinstall again.

 

LiveUpdate does not install properly when installing pcAnywhere 12.5 on Windows 7

 

Article:TECH140001 | Created: 2010-09-16 | Updated: 2012-06-29 | Article URL http://www.symantec.com/docs/TECH140001

 

 

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PCtechie22's picture

Would that be the LiveReg program listed in Control Panel--->Programs and Features? 

PCtechie22's picture

Follow up:  LiveUpdate does not appear in Control Panel--->Programs and Features

How am I supposed to uninstall it?  Thanks!

consoleadmin's picture

Check it may be help you

 

Symantec pcAnywhere 12.5 build 463 SP2 standalone installer.

 

Article:TECH132060 | Created: 2010-01-29 | Updated: 2012-02-03 | Article URL http://www.symantec.com/docs/TECH132060

 

Symantec pcAnywhere 12.5 build 486 SP3 standalone installer.

 

Article:TECH167734 | Created: 2011-08-22 | Updated: 2011-11-23 | Article URL http://www.symantec.com/docs/TECH167734

 

https://support.norton.com/sp/en/us/home/current/solutions/v57903068_EndUserProfile_en_us?entsrc=redirect_pubweb&product=home&pvid=f-home&version=1

Thanks.

PCtechie22's picture

admin_sepm

I had previously found the tech articles you provided, but none of the recommendations worked. Either I received a message that LiveUpdate was not installed, or when I attempted to install LiveUpdate 3.3 separately, I received that a new verions was already installed. As stated previously, since LU did not appear in Control Panel, I did not know how to uninstall this newer version.

After many attempts, I believe I've finally conquered installing pcAnywhere 12.5.1 on a Win 7 machine and have LiveUpdate functioning. He's what I did:

I uninstalled pcAnywhere from Control Panel--->Programs and Features

Then I manually deleted the LiveUpdate folder located in C:\Program Files\Symantec

At this point I restarted the PC ( not sure if this was necessary)

I then installed LiveUpdate 3.3 from the download in the tech articles you provided.

I then installed pcAnywhere 12.5.1, which brought me to Build 442. Once installed LiveUpdate ran like a charm.

I then ran pcAnywhere 12.5 SP2.exe, which brought me to Build 463
Then I ran pcAnywhere 12.5 SP3.exe, which finally brought me to Build 486

LiveUpdate is now functioning properly. Hope this helps.

ICHCB's picture

Keep in mind that 12.5.1 is not the latest version any more.   In April of 2012 12.5.5 was released.   12.5.5 is not backwards compatible with any prior versions so make sure when you migrate to 12.5.5 that you do so on all systems at the same time. 

12.5.5 is a full new install not a minor update.  pcAnywhere 12.5.5 can be downloaded from http://fileconnect.symantec.com/ if you have your 12.5.1 serial number still.  If you don't you can contact symantec at pcAnywhere at symantec dot com  to request your free 12.5.5 (sp4) upgrade serial number.   You will need to provide some kind of proof of purchase and then you can get your 12.5.5 download. 

Make sure you upgrade every one at the same time because of the lack of backwards compatibility.

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PCtechie22's picture

ICHCB, we receive SP4 notices many times, when running LiveUpdate on our 12.5.1 PC's.  We started to upgrade some of our PC and ran into major problems.  Even with a Host and Remote PC running SP4, we were not able to connect to the remotes.  Since many of our PC's are in very remote locations, we could not take a chance of not being able to access these machines, so we down graded back to 12.5.1. 

We only ran into problems when we introduced some Win 7 PC's into the mix, both 32 bit and 64 bit versions of the OS. 

Even though we were able to "properly" install pcAnywhere onto these Win 7 machines and have LiveUpdate run correctly.........there's still some glitches.  If we are connected to a PC for a long period of time, the remote soon stops reacting to the host.  We disconnect and re-connect and things work fine. 

ICHCB's picture

Do make sure that you are using the latest version available that was before the sp4 upgrade.   Live update won't do you any good at this point all versions have been disabled for pcAnywhere unless you are on the 12.5 sp4 version that wasn't backwards compatible. 

What build are you on now?   12.5 build ?   if you are at build 442 that is SP1 and you should install sp2 and then SP3 and then the security hot fix.

Also make sure your host system has the latest video card drivers. (this is a must)

Manually installing the service packs and hotfix

Download and run the service pack and hotfix installers in the following order:

  1. pcAnywhere 12.5 SP2 (build 463)

Release Notes: www.symantec.com/docs/TECH132060

  1. pcAnywhere 12.5 SP3 (build 486)

Standalone installer: www.symantec.com/docs/TECH167734

  1. pcAnywhere TECH182142 security hotfix

Release notes and installer: http://www.symantec.com/docs/TECH182142

 

cheers.

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PCtechie22's picture

ICHCB,  I've gone to http://www.symantec.com/docs/TECH182142 to download the Hot Fix file, but I am unable to located the download link.  Where is the file located?  Thanks!