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LiveUpdate Administrator 2.2.2.9 not pushing content to Distribution Center

Updated: 24 Mar 2011 | 12 comments
blenahan's picture
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This issue has been solved. See solution.

I was having some issues with MAC SEP AV definitions not being up to date in my Downloads and (then obviously) inmy Distribution Center (over 30 days old) so from the LUA, I removed all managed updates and redownloaded.  I removed all the content from my Distribution Center, since deleting the Managed Updates would not remove the content from my Dist Center.

The problem is that now, my download schedule runs perfectly and I see up to date content IN IT, but the schedule to distribute the content to my Dist Center keeps failing now and has been for several days.  Nothing changed with my Dist Center; all I did was manually remove the content.

What did I do wrong?  How do I get it to distribute properly?  If it helps, the Dist Center schedule runs for over 2 hours before it fails.  I have plenty of free space on my drive, and it says in the details for each set of signatures under the Status column either Created or Skipped.  Nothing says Failed or anything.

Any help is appreciated. 

Comments

Chetan Savade's picture
22
Mar
2011
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Hi, Check the link if

Hi,

Please go through link for LUA 2.3

http://www.symantec.com/connect/videos/lua-23-what...

Thanks and Regards, 

Chetan Savade

Technical Support Analyst,

End Point Security, Enterprise Technical Support

blenahan's picture
22
Mar
2011
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All that is, is a video for

All that is, is a video for LUA 2.3.  You got a link to actually download it?

 

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Rafeeq's picture
22
Mar
2011
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hi

any firewall and proxy in place?

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

blenahan's picture
22
Mar
2011
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No firewall, no proxy... BUT

No firewall, no proxy... BUT all I am trying to do is distribute content to my distribution center on my local drive... nothing across the network.

 

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Mithun Sanghavi's picture
22
Mar
2011
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The LUA 2.3 is provided on Case to Case basis

Hi,

The Liveupdate Administrator 2.3 is provided on Case to Case basis only as of now.

I would suggest open a web case 

You can log a case on web portal to receive tool.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

blenahan's picture
22
Mar
2011
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I did open a case,

I did open a case, yesterday.  Case 600-688-811.  I called support and they said there was a bug with it and it was not ready for distribution yet and they could not give me it.

 

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Mithun Sanghavi's picture
22
Mar
2011
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Thanks for the Case Number.

Hello,

I have Updated the case.

The necessary information may be now available to you.

 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

blenahan's picture
22
Mar
2011
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It is.  Thank you very much. 

It is.  Thank you very much.  I'll install here in a little bit.

 

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Mick2009's picture
23
Mar
2011
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LUA 2.3 Should Work Fine

Hi blenahan,

 

I'm glad to learn that you hav received that new LUA 2.3.  &: )

 

LiveUpdate Administartor 2.3 has a new feature that allows admins to configure a Distribution task immediately after the Download succeeds.  If you continue to have any trouble with Distribution after this is in place, please do use the forum or contact Techncial Support for assistance!  By whichever method, we will help you to ensure downloads and distributions run smoothly and those Mac clients stay up-to-date.

 

Thanks and best regards,

 

Mick

With thanks and best regards,

Mick

Mithun Sanghavi's picture
23
Mar
2011
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I agree.

Hello,

I agree Mick.

We are here to assist you. In case of any issues in regards to the Symantec Endpoint Protection, please let us know.

However, as of now, please Mark this Thread as "Solved", incase of the issue is resolved.
 

 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

blenahan's picture
24
Mar
2011
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After several days of the

After several days of the Distribution Schedule failing without any clear reason, after upgrading to LUA 2.3, the very first Distribution Schedule completed successfully, and I now have content in my Distribution Center.  Thanks for the help guys!

 

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Mick2009's picture
24
Mar
2011
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Glad to Help

Cheers, B! 

Many thanks

With thanks and best regards,

Mick