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LiveUpdate administrator 2.3.0 can't be install on windows 7 64bit due to JRE problem

Created: 27 Aug 2012 • Updated: 07 Sep 2012 | 13 comments
This issue has been solved. See solution.

Hi all,

 

I can not install LUA 2.3.0 on my WIndows 7 64bit PC. I followed the document very carefully:

- JRE 7 (32bit) has been installed.

- Newest version of LUA (2.3.0)

 

After at all I awalys got this message "Java LiveUpdate requires a minium of JRE (Java Runtime) 1.4 and above. Please Install that and then continue with the installation. This setup will abort now." no mather what how many times I installed JRE 32bit !!!

 

Please give me I solution.

Thanks all.

 

 

Comments 13 CommentsJump to latest comment

pete_4u2002's picture

check the system requirement guide

  • Windows 2000 Server or Advanced Server with Service Pack 4 or higher
  • Windows 2003 Server or Advanced Server with Service Pack 2 or higher
  • Windows XP Professional with Service Pack 3
  • Windows Vista
  • Windows 2008 Server
  • Java™ Runtime Environment (JRE) 1.6 (32bit). 64bit Java not supported on any OS.
  • Internet Explorer 6.0, Internet Explorer 7.0, Internet Explorer 8.0, Firefox 3.0/3.1
  • TCP/IP network protocol

 

http://www.symantec.com/business/support/index?page=content&id=TECH173272

Mithun Sanghavi's picture

Hello,

I would suggest you to Install the Latest LUA 2.3.1

LUA 2.3.1 could be found on the DVD of Symantec_Endpoint_Protection_12.1_RU1_Part2_Tools_and_Documents_EN.exe

...Tools\LiveupdateLUAESD.exe

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

pete_4u2002's picture

looks like from subject 2.3.0 is being installed and in this win 7 is not supported, use 2.3.1 as suggested by Mithun Sanghavi!

Ashish-Sharma's picture

Hello,

Contact Symantec Technical Support for Latest LUA 2.3.1  OR  You can log a case on web portal:

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Download the Latest DVD of  SEP 12.1 RU1 MP1 .i.e;

Symantec_Endpoint_Protection_12.1_RU1_MP1_Part2_Tools_and_Documents_EN.exe

...Tools\LiveupdateLUAESD.exe

OR

Create a Case with Symantec Technical Support.

How to create a new case in MySupport

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Mick2009's picture

Hi PP2K,

"Thumbs up" to the advice, above, about using LUA 2.3.1.  The beta testing of LUA 2.3.2 is underway now, so expect that to appear as an official release within coming months.

If you have a server handy that does not have SEPM on it, I recommend using that for LUA rather than Win7.

About Installing LiveUpdate Administrator 2.x on a Windows XP, Windows Vista or Windows 7 Operating System
Article:TECH152817   |  Created: 2011-02-07   |  Updated: 2011-02-14   | 
Article URL http://www.symantec.com/docs/TECH152817

Also: current releases of LUA comes with its own built-in, pre-tuned JRE.  You don't need to worry about downloading a different JRE.

Hope this helps!

Mick
 

 

With thanks and best regards,

Mick

perfectprime2000's picture

I tried to download LUA 2.3.1 your advicefrom my serial key but I got this error

"You have exceeded the maximum number of downloads allowed for this serial number. Please contact Customer Service if you need further assistance. "

 

What should I do now? :(

Ashish-Sharma's picture

Licensing team should be contacted in such cases for checking the contract.

Licensing team can give you a temporary serial number and customer can login to Symantec File-Connect website.

You can contact Symantec Licensing Department for the same.

Website: http://symantec.custhelp.com

Phone number: 1-800-721-3934

Email: license@symantec.com

OR

Contact Symantec Customer care, and reset the no. of downloads available on your serial number.

http://www.symantec.com/support/assistance_care.jsp

Hope that helps!!

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

You would have to contact the Symantec Licensing Department.

Check this Thread with similar Issue - 

https://www-secure.symantec.com/connect/forums/you-have-exceeded-maximum-number-downloads-allowed-serial-number-fileconnect

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION