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liveupdate administrator

Created: 30 Oct 2012 • Updated: 31 Oct 2012 | 13 comments
This issue has been solved. See solution.

I couldn't succeed in reaching to the web console. Please help me.

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Ashish-Sharma's picture

HI,

Do you have received and Error ?

Kindly provide Snap Shot ?

Thanks In Advance

Ashish Sharma

 

 

.Brian's picture

Have you opened necessary port? port 8443

Which Communications Ports does Symantec Endpoint Protection use?

https://www.symantec.com/business/support/index?pa...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SMLatCST's picture

"Thumbs Up" to Ashish's post above, an error or a screen shot of the issue would be very useful here, as it's usually just as simple as going to the URL:

http://<IP_address_or_hostname_of_LUA>:7070/lua

Mithun Sanghavi's picture

Hello,

Are you not able to Login to the SEPM java webconsole OR Liveupdate Administrator?

A bit confused as the Heading states about Liveupdate Administrator and the Query is in reference to SEPM webconsole and so are the logs provided in reference to the SEPM.

Incase of Liveupdate Administrator, Could you provide us a Screenshot showing the error message receiving?

Incase of SEPM web console, check these Articles:

Unable to access Symantec Endpoint Protection Manager Web Console after installing a Windows Security Update

http://www.symantec.com/docs/TECH182352

Check this Thread:

https://www-secure.symantec.com/connect/forums/error-web-console

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

A. Wesker's picture

Ouch ! Memory leaks happens with your Live Update Administrator.

I hope you didn't install a SEPM and a LUA on the same machine. It's not supported at all as both of product have to handle plenty of downloads, process and requests which could knock out easily any decent server. It's even not supported when installed on 2 different VM where it's the same hostmqchine which handles the VMs.

Reminder about that (LUA and SEPM on same server not supported) => http://www.symantec.com/business/support/index?pag...

At the same occasion, the best practices regarding LUA => http://www.symantec.com/business/support/index?pag...

Top Articles and related Best Practices for LUA (including the requirements) => http://www.symantec.com/business/support/index?pag...

If you're using a VM with your LUA, you should allow a plenty of memory for it as it's not an economic ressources consumption product as the articles clearly mentions it.

Indeed, LUA is not necessary 90% of the time so clarify your site architecture and what you would like to do and we could provide some recommendations in consequence.

 

Kind Regards,

A. Wesker

 

Mick2009's picture

Hi BucaDH,

I'd get in touch with Tech Support for assistance with this.  Those LUA logs provide a piece of the puzzle, but it is likely that professional analysis of additional info will be necessary.

Gathering logs and troubleshooting data from LiveUpdate Administrator
Article URL http://www.symantec.com/docs/TECH92654

The root of the problem usualy does lie in a conflict with other software that is already installed on that server or a necessary redsource that is unavailable (ports, JVM, etc)

Hope this helps!
 

 

With thanks and best regards,

Mick

BucaDH's picture

I could get this error only. How can I track more?

acil05pc is a client cannot connect to liveupdate server. The attached report is containing all of symhelp.

AttachmentSize
error.txt 599 bytes
sylink.zip 6.67 KB
acil05pc_logs.zip 36.1 KB
ACIL05PC__2012_10_31__14_14_57.zip 2.84 MB
Mithun Sanghavi's picture

Hello,

Upon checking the error.txt, we see this error - 

Initializing...
Connecting to symantec...
Unable to connect to host 
LU1863: There is not enough free disk space for LiveUpdate to operate properly.  Please free up disk space on your computer and run LiveUpdate again.

LiveUpdate session is complete.

 

Check this Article:

LU1863: Insufficient free disk space while performing LiveUpdate

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

BucaDH's picture

I see it is more complicated than I met. Thanks.

Mick2009's picture

Hi BucaDH,

I really recommend getting in touch with Tech Support.  The engineers can help you collect materials form the LUA server itself. 

All the best,

Mick

 

With thanks and best regards,

Mick

SOLUTION
BucaDH's picture

Thanks for all. I will try Call Center.

Mick2009's picture

Cheers BucaDH! &: ) 

With thanks and best regards,

Mick