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Liveupdate Administrator not managing Mac definitions

Created: 13 Sep 2013 • Updated: 25 Sep 2013 | 12 comments
This issue has been solved. See solution.

Hi

My Liveupdate Administartor (v2.3.1) server is not managing its downloaded Mac definitions.  While the LUA application claims to have only 13GB of stored content, there are over 100GB of old OSX and OSI files on the local disk.

I'd appreciate some help with these questions:

1. Can I manually delete the old Mac defs, or does it have to be done via the LUA application?

2. If I wanted to stop downloading the Mac defs completely, can they just be removed from the Distribution Centre, Download and Distribution Schedules, or do I have to delete all the tasks and set them up new ones?

Thanks

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pete_4u2002's picture

let the LUA do it for you for the 1st question.

if no Macintosh in your environment and LUA is still downloading uncheck to download Mac definition. you may have configured to download using this article

http://www.symantec.com/docs/TECH103198

remove the Mac from the product list.

Mick2009's picture

Hi Grumbleweed,

I think I can help.

First recommendation: upgrade the LUA 2.3.2 server to 2.3.2.  This release includes many key enhancements and fixes.

Also, make sure that these server connection recommendations have been followed: https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations

Now, would it be possibel to get some more information?

How many past revisions is this LUA server configured to retain?  (I recommend only 1, maybe 2.) 

100 GB is a lot of SEP for Mac defs.  Are they all in one directory?  Or several?  Check out this article for the various different directories where LUA is designed to keep materials...... 

Managing LiveUpdate Administrator 2.x Space Usage
https://www-secure.symantec.com/connect/articles/managing-liveupdate-administrator-2x-space-usage
 

Please do update this thread!  Many thanks!

Mick  

With thanks and best regards,

Mick

grumbleweed's picture

Hi Mick

All the defs are in the clu-prod folder.  There is about a year's worth of files.

Mick2009's picture

Thanks- how many past revisions is the server configured to keep?  And, does the Event Log show purge tasks running / completing?

(Are there also Linux/Windows/other defs on this server?  Do those get purged or are they building up?) 

With thanks and best regards,

Mick

grumbleweed's picture

Purge tasks appear to be running ok and managing the WIndows defs, but not the Mac ones.

In order to stop the download of Mac defs, presumably I need to change the Production Distribution Centre, and the Download and Distribution Schedules?  It looks to be a bit counter-intuitive in that I have to click Add in order to remove products from those.  Is that correct?

And with the .osx and .osi files in the clu-prod folder - can I manually delete those?  If I try to delete from within LUA nothing appears to be deleted.

Thanks for all the replies so far.

Mick2009's picture

In order to stop the download of Mac defs, presumably I need to change the Production Distribution Centre, and the Download and Distribution Schedules?  It looks to be a bit counter-intuitive in that I have to click Add in order to remove products from those.  Is that correct?

You are correct.  If you are no longer wishing to download ad distribute SEP for Mac materials, remove that liting from the Download and Distribution taks, and then also from the list of products associated with that Distribution center.

And with the .osx and .osi files in the clu-prod folder - can I manually delete those?  If I try to delete from within LUA nothing appears to be deleted.

Is there any chance I can have a look to confirm that it won't damage the database?  Just generate a luadebuginfo.zip by clicking on the "troubleshoot" button and then attaching the output to this thread.  If you would also attach a listing of the contents of the directory (feel free to delete everything except the .osi and .osx entries) I will have a look. 

 

 

With thanks and best regards,

Mick

Beppe's picture

Hello Mick,

FYI, I've seen the same in the past in other LUA installations, despite Mac defs are removed from any place in the LUA console, related files stay in the LUA folders. I'll keep an eye on this interesting topic.

Regards,

Giuseppe

SMLatCST's picture

I must admit, I've noticed a similare sort of thing.

This is a LUA that hosts only MAC defs running 2.3.2.99, using the default clu-prod distribution centre.  While the LUA's "Downloads" directory appears to have correctly purged older defs, the clu-prod DC still hosts older .osi files from June and July (which do not exist within the LUA's "Downloads" directory).  Given each batch of OSI files appear to have the same date, I suspect these may be the "hubdefs" files.

Oh yeah, the older product catalog files are also not being purged.

Incidentally. manually deleting files from a DC is possible, but may generate errors, see below:

http://www.symantec.com/docs/TECH132036

SOLUTION
grumbleweed's picture

Since it's not possible to manually delete the files, and LUA won't do it, I guess my only option is to uninstall LUA, delete all the downloaded content and then reinstall with only Windows content selected for download.

Unless anyone can suggest an altenative method?

SMLatCST's picture

Have you had a look at the article I linked?

"Feel free to delete the files, if any errors occur, then delete and re-add the distribution centre" is what I got from it.

Mick2009's picture

Attach the ludebuginfo.zip file and the directory listing from clu-prod.  I will have a look.  I can let you know what files are safe to manually delete and what ones to leave alone.

With thanks and best regards,

Mick

grumbleweed's picture

Things moved on a bit since 17th....after the hub defs arrived mid month, the available disk space on the server dropped to very low levels which threatened to break other apps.  So I had to take the LUA offline and disable all the schedules to save disk space.

Now that's been done I will be moving LUA to a different drive and configuring it not to download Mac content which I don't need anyway.

What I now understand is that LUA seems to report on the content present in the downloads folder and not clu-prod.  Hence it was telling me there was 10GB of content stored, but ignored the 100GB of content in Clu-prod, most of which was Mac defs.

So that will all get stripped out when I reinstall and the issue will hoepfully go away.

Thanks