Endpoint Protection

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  • 1.  liveupdate does not work

    Posted Jan 10, 2011 03:32 PM
      |   view attached

    Recently implemented SEPM but I get these errors when I want to update antivirus definitions, it can be? I attached pictures of the error

    please help.... thanks



  • 2.  RE: liveupdate does not work

    Posted Jan 10, 2011 04:15 PM

    More information is needed about your installation:

    - What is the operating system of your SEPM?

    - Which version of the SEPM is installed?

    I don't speak Spanish, but it looks like the most recent message pertains to Rapid Release definitions... what exactly is the message reflecting?  That they can't be installed?

    The other one you circled looks like "Unexpected server error"... not much I can find on that besides making sure it's on a server OS and not XP.

    One of the other messages looks like LiveUpdate can't run because it's already running.  Under Site Properties ("Editar propriedades del sitio"), then the LiveUpdate tab, how frequently is LiveUpdate set to run?

    sandra



  • 3.  RE: liveupdate does not work

    Posted Jan 10, 2011 04:44 PM

    thanks for answering, I realized this implementation yesterday and I could not update SEPM,  I have done many implementations is first time happening to me... :-(

    - SO: windows Xp sp2, processor core i7, RAM 4 GB
    - SEPM 11.0.6
    - Messages in English would be something like: ERROR WHEN INSTALLING THE CONTENT OF QUICK RESPONSE, ERROR UNEXPECTED SERVER ...
    - The main problem is not updating the definitions, I tried with intelligent updater and any of the ways I try I get these errors.
    - Frequency of update by default every 4 hours ...

    - maybe the windows is damaged?

    thanks bye...



  • 4.  RE: liveupdate does not work

    Posted Jan 10, 2011 05:26 PM

    Since I see references to that 0x10010000 message occurring in XP installations (possibly due to a lack of available network connections that is a limitation of XP), try going through the following:

    Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system.
    http://www.symantec.com/docs/TECH91694

    You can also try using Add or Remove Programs to repair the SEPM installation.

    RU6 MP2 (11.0.6200) is the most current build--I recommend migrating to that as soon as you can, particularly if you really are using 11.0.6000.

    Release notes for Endpoint Protection and Network Access Control 11
    http://www.symantec.com/docs/TECH103087

    sandra



  • 5.  RE: liveupdate does not work
    Best Answer

    Posted Jan 12, 2011 04:08 PM

    The solution was to update the definition with intelligent updater to the SEPM,

     

    ...thanks sandra :-)