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Liveupdate does not working and cant update virus defination

Created: 20 Feb 2013 • Updated: 21 Feb 2013 | 4 comments
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One client machine liveupdate service not working , I had tried to update using virus defination file but still problem not resolved. I had tried on connect but still not understood which exactly solution I should try.

please help me urgently as system is on priority.

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Ashish-Sharma's picture

Hi,

Please provide sylink logs

Are the client showing green dot ?

It's managed client ?

Whst OS version are you using ?

If incase these machines are Windows 7 machines, I would recommend you to:

a. Disable the Windows Firewall or create exceptions for the ports on these machines to communicate to the SEPM http://www.symantec.com/docs/TECH163787

b. Disable the UAC (User Account Control) and restart the machine.

c. If that does not work, please provide us with sylink.log from one of those machine.

http://www.symantec.com/docs/TECH104758

 

 

Thanks In Advance

Ashish Sharma

 

 

Sumit G's picture

Maybe definition is corrupted. Try below

How to clear corrupt Virus Definitions from SEPM
https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

Using the "Rx4DefsSEP" utility
http://www.symantec.com/docs/TECH93036

Using the "Rx4Defs64" utility
http://www.symantec.com/docs/TECH105038

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
http://www.symantec.com/docs/TECH95790

Only 32 Bit Antivirus / Antispyware Definitions are not updating on the 32 Bit / 64 Bit Operating System.
http://www.symantec.com/docs/TECH122857

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
http://www.symantec.com/docs/HOWTO59193

Regards

Sumit G.

Mithun Sanghavi's picture

 

Hello,

Here are few Troubleshooting Articles you have have to look at:

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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