Hi,

When you run Live Update, a log file called ghupdlog.txt is placed in Program Files\Symantec\Ghost. Does this log indicate the reason for the problem?

 When you run Live Update, a logfile is placed in c:\documents and settings\all users\application data\symantec\live update\log.liveupdate. Does this log indicate the reason for the problem?

 Try moving the contents of the Live Update repository to a temporary backup location and re-run Live Update. Move the files from c:\documents and settings\all users\application data\Symantec\Live Update\Downloads to a backup location. Once the Downloads folder is cleared, run Live Update again.

If we can get any error message it will be very much useful for us to corner the reason for the problem and to fix it.

thanks
Sockkalingam.S

Message sent with links to download updates as an executable. 

Sockkalingam, I tried your steps and it didn't work.  I see that more files were present this time when I removed the others and ran the LiveUpdate again but the install doesn't happen after I get the message saying that the download is complete.

Randall, I've downloaded the file you sent me...so I'll try to run that and see if it works to update me to the latest version of Ghost Suite...thanks!

Randall,

I saw another post where the latest build that you're sending to people is Build 2269...does the download that I just downloaded for GSS2.5.1 have this build?

If so, then why isn't it updating via LiveUpdate.  I just ran it again to make sure there wasn't any other updates and it says I'm up to date?

I also got an error message during the LiveUpdate previously...but when I clicked OK, it continued on and updated my GSS2.5 to 11.5.1.2266.  I've attached a screen shot of this error message.

Hi

The latest version build is 11.5.1.2266 and you have downloaded the laetst version.
This 2269 is a patch file but not a latest build version.

Thanks
Sockkalingam

AngelC2,

The 2269 build is a patch designed to address specific issues, and should not be applied unless these issues are present. If Ghost is now working as it should, let's leave it that way. It is best not to apply patches of this sort unless needed, because sometimes the change in the "under-the-hood" behavior throws off the program in an environment where it is working. This is rare, but every environment is different. 

The error message displayed should not be an issue. Ignore it for the present time. Additionally, it would be appreciated if you marked this thread as 'Solved'. 

Thank you,

Randy