Event ID 13: LiveUpdate returned a non- critical error. Available content updates may have failed to install
This
event shows up in the
Symantec Endpoint Protection client's Windows
Event Log. It indicates that a 20010007 (see DbgView section above) has occurred. This error condition should be resolved as soon as new sequence number for that content becomes available. To figure out which content package is failing, look at the DbgView output and Log.LiveUpdate. If the
Symantec Endpoint Protection client in question receives new content via
Symantec Endpoint Protection Manager, TPM or GUP and you are sure that a new, corrected content packages is available, but are still seeing the error, some things you might try:
- Verify that the new content package has been downloaded to Symantec Endpoint Protection Manager by checking that it is listed under the LiveUpdate Content policy
- Verify that you have the content type in question set to "use latest available" in the LiveUpdate Content policy
- Verify that intermediate steps in the content flow are up and running (the GUP, an internal LiveUpdate server, Third Party Management software)
- If the content type that is failing is not AV Definitions or IPS Signatures, try deleting the cached revisions of that content under c:\Program Files\Symantec\Symantec Endpoint Protection\ContentCache. This will force a full package to come down via your enabled content channel(s) rather than a delta package.
- follow this document to get the issue resolved
http://74.125.153.132/search?q=cache:KNuFhiHCqAQJ:service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008092511045348+sesclu+event+id+13+symantec&cd=3&hl=en&ct=clnk&gl=in