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Liveupdate Error - Could not understand how to install this update

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Migration UserMar 30, 2010 06:25 PM

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  • 1.  Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 05:19 PM
    So once again.  I did nothing on my network or servers and noticed today that Liveupdate was failing.  It had yesterday definitions but could not update to today's.  I saw a Return Code = 87.  I reinstalled and registrated LiveUpdate with SEPM.  Still no dice.  Then I ran LiveUpdate in interactive mode and I saw this error. 

    "LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update"

    Is anyone else getting this?





  • 2.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 05:31 PM
    Here is the link to the guide on this error message:

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008103014090648

    Please read through briefly and let us know if anything applies.

    Thanks
    Grant


  • 3.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 05:33 PM
    Also I am curious, do you have a proxy in your environment? Usually the error code 87 is seen because something in the configuration of the proxy/SEPM is not correct. If this is the case please let us know.

    Cheers
    Grant


  • 4.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 05:37 PM
    I have run this product for nine months under the same settings.  On the proxy everything is open and all neccessary traffic goes through.  In Liveupdate with Interactive Mode I can see the updates download but not install.

    "LU1825: LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update"

    I'm running Windows Server 2008 R2.


  • 5.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 05:42 PM
    Do you think you could attach you liveupdate log to a message? I think it would be helpful.

    Grant-


  • 6.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 05:57 PM
      |   view attached

    Sure... Could this be something with it trying to update to Liveupdate 3.5?

    Attachment(s)

    txt
    Log_1.txt   804 KB 1 version


  • 7.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:01 PM
    So I understand, in the SEPM, you see Return Code = 87, and launching LiveUpdate manually (via LUALL.exe?) brings the LU 1825 error up?

    All I can find for seeing the "Return Code = 87" message in the SEPM relates to the System account having incorrect or invalid proxy info (unfortunately I have no public documentation to link).  The LU 1825 error document discusses some things you've already done, plus repairing the SEPM installation.

    Title: 'LU 1825 : Antivirus and spyware definitions Win32 :Failed to update'
    Document ID: 2009081007232948
    > Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2009081007232948

    (Which update is it failing on, or is it all of them?)

    Do you work locally at your server, or through a remote connection?  If remote, is it a console session?  In my experience, things working AOK then suddenly and mysteriously failing with no other changes made usually comes down to non-console RDP; i.e. temp files from the session finally get purged or the session is disconnected (I've heard of sessions persisting for up to a year).  Repairing the SEPM installation while local or with a console session usually resolves RDP related issues.

    Title: 'How to install or manage Symantec AntiVirus and Symantec Endpoint Protection components through Remote Desktop'
    Document ID: 2008030509272248
    > Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008030509272248

    Hope this helps,
    sandra


  • 8.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:03 PM

    LiveUpdate 3.3 is the one you want for Enterprise products.

    http://www.symantec.com/techsupp/home_homeoffice/products/lu/lu/files.html

    sandra


  • 9.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:09 PM

    Well I get to the server via remote desktop and run the console from there. I see the Return Code = 87 in the console and when run mannually I see LU 1825 Errors.




  • 10.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:09 PM
    From the logs we see that liveupdate failed with 1806 which consistant with your error "LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update". If I were you I would just try reinstalling liveupdate (instructions below). I know you said you did this before but if you could do it using these steps that would be great.

    1. Uninstall LiveUpdate
    2. Delete the following folders:
     a. C:\Program Files\Symantec\LiveUpdate
     b. C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate
     c. C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\<moniker>\* (delete the numbered folders; ie: 81218007)
    3. Install LiveUpdate (http://www.symantec.com/techsupp/home_homeoffice/products/lu/lu/files.html)
    4. From the Start > Run line, execute: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\lucatalog.exe" -cleanup
     - With quotes, as placed
    5. From the Start > Run line, execute: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\lucatalog.exe" -update
     - With quotes, as placed
    6. From the Start > Run line, execute: LUALL

    Thanks
    Grant


  • 11.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:18 PM
    I did nothing and now it's updating again... lol. $100 bucks Sysmantec was pushing out bad updates???

    My favorite was when the Firefox installer was considered a virus.  Gotta love the false positives.

    Thanks though!


  • 12.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:25 PM
    No problem glad you got it working!

    Grant-


  • 13.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:39 PM

    Ok back again.  Noticed in the console that I'm getting return code =4 now.  I reinstalled following the steps listed above and I'm back to where I started again.

    Just so we are clear when you say delete C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\<moniker>\*

    Do I go into each folder there and delete the sub folders that are named with numbers?


  • 14.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:49 PM

    Try reregistering SEPM with LiveUpdate again:

    Open a command prompt browse to:
         C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
    Type lucatalog -update and press Enter.
    Run LiveUpdate to verify that there are no errors.

    Other suggestions:

    Title: '"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager'
    Document ID: 2007121710290448
    > Web URL: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007121710290448

    sandra


  • 15.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:58 PM

    If it's non-console access, I would expect continued issues.  Consider using the Java Web Console, or VNC, PC Anywhere... something that gives you true console access.

    sandra


  • 16.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 06:59 PM
    Ok I reregistered liveupdate again.  Still getting a return code of 4 in the console.  Do I need that update that for getting definitions that came out in January?


  • 17.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 07:03 PM

    Do  lucatalog –cleanup and then     Then type  lucatalog –update  and then Run the LU


  • 18.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 07:15 PM

    I reinstalled again and both  lucatalog –cleanup and  lucatalog –update still getting a return code of 4.

    By the way the client software installed on the server runs liveupdate without problems on it's own.


  • 19.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 07:23 PM

    Ok so gave the Everyone group full permissions to the Sysmantec Endpoint Manager folder and run Liveupdate again and it came back with a return code of 0. Then I ran it again and it came back with a reuturn code of 4.




  • 20.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 07:27 PM

    IS Windows  Enhanced Security in Internet Explorer enabled?????

    How to troubleshoot   "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager


    ---->Check for proxy in the network
    ----> Windows  Enhanced Security in Internet Explorer should be disabled
    ---->Uninstall Liveupdate
    ---->Delete C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate Liveupdate folder
    ---->Reinstall LiveUpdate
    ---->Register Liveupdate to SEPM
          Open the  command prompt browsed  to:
          C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
                   Type lucatalog –cleanup press enter
                Then type  lucatalog –update  press enter
    ---->Run  Liveupdate from SEPM..




  • 21.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 07:32 PM

    Ok I disabled it for users.  It was already disabled for administrators.  Still failing when I run liveupdate in interactive mode.

    "LU1825: LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update"

    If I run live update from the client software installed on the server it works.


  • 22.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 07:43 PM

    Also I think the proative threat protection updates are the one's failing to install.  Anway to get this running again?


  • 23.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 07:52 PM
      |   view attached

    I attached my must recent log if anyone see anything.  I think this is a install the update issue more than anything.  What could be preventing it from installing?

    Attachment(s)

    txt
    Log_2.txt   4.26 MB 1 version


  • 24.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 08:17 PM
    Pointing back to an earlier post by Sandra G.,  it sounds like all of the troubleshooting has been done in non-console RDP sessions?  I did not see it mentioned, but did the initial installation and/or subsequent SEPM installs/repairs also take place via RDP? If this is the case, my first suggestion would be to either use the /console switch to gain at least a shadow (TCP#0) session, or use the previously mentioned solutions to gain console access.  

    Verify which session you're in if you attempt to use the console switch as the default domain policy does not allow RDP console connection.  Use the 'set' command from a command prompt and verify the 'SESSIONNAME' equals  'console' or TCP#0.

    After gaining console access, we need to start at square one - I know, again?!  Uninstall LU, delete C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate Liveupdate folder, reinstall LU, then uninstall/reinstall SEPM.  From the log.liveupdate:

    3/30/2010, 21:34:27 GMT -> Evaluating the following PreCondition for Product: SESM Content Catalog, Version: 11.0, Language: SymAllLanguages, ItemSeqName: HOTFIX
    			bSelect=(RegKeyExists("HKLM", "SOFTWARE\\Symantec\\Symantec Endpoint Protection\\SEPM") &&
    			(CompareFileVersions(GetRegValue ("HKLM", "SOFTWARE\\Symantec\\Symantec Endpoint Protection\\SEPM", "Version"), "11.0.5017.306") <= 0 ) &&
    			(GetRegValue ("HKLM", "SOFTWARE\\Symantec\\Symantec Endpoint Protection\\SEPM", "AllowSoftwareLiveUpdate")=="<NULL>" ||
    			(GetRegValue ("HKLM", "SOFTWARE\\Symantec\\Symantec Endpoint Protection\\SEPM", "AllowSoftwareLiveUpdate") != "0") ) &&
    			(GetPartialFileHash( AppendPath( GetRegValue ("HKLM", "SOFTWARE\\Symantec\\Symantec Endpoint Protection\\SEPM", "TargetDir"), "tomcat\\webapps\\scm\\WEB-INF\\lib\\scm-server.jar"), 10240 )=="0BE4C8E95F1BF1715E8041DED3BDC3C1593B0CDD"));
    3/30/2010, 21:34:27 GMT -> 	Calling RegKeyExists ().
    3/30/2010, 21:34:27 GMT -> 	The regkey "SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM" in "HKLM" exists = true.
    3/30/2010, 21:34:27 GMT -> 	Calling GetRegValue ().
    3/30/2010, 21:34:27 GMT -> 	The registry value "Version" in "SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM" at "HKLM" was "11.0.5002.333".
    3/30/2010, 21:34:27 GMT -> 	Calling CompareFileVersions ()
    3/30/2010, 21:34:27 GMT -> 	Comparing version string 11.0.5002.333 to 11.0.5017.306.
    3/30/2010, 21:34:27 GMT -> 	CompareFileVersions returned -1
    3/30/2010, 21:34:27 GMT -> 	-1 <= 0 evaluated to true.
    3/30/2010, 21:34:27 GMT -> 	true && true evaluated to true.
    3/30/2010, 21:34:27 GMT -> 	Calling GetRegValue ().
    3/30/2010, 21:34:27 GMT -> 	The registry value "AllowSoftwareLiveUpdate" in "SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM" at "HKLM" could not be found, defaulting to "<NULL>".
    3/30/2010, 21:34:27 GMT -> 	"<NULL>" == "<NULL>" evaluated to true.
    3/30/2010, 21:34:27 GMT -> 	Calling GetRegValue ().
    3/30/2010, 21:34:27 GMT -> 	The registry value "AllowSoftwareLiveUpdate" in "SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM" at "HKLM" could not be found, defaulting to "<NULL>".
    3/30/2010, 21:34:27 GMT -> 	"<NULL>" != "0" evaluated to true.
    3/30/2010, 21:34:27 GMT -> 	true || true evaluated to true.
    3/30/2010, 21:34:27 GMT -> 	true && true evaluated to true.
    3/30/2010, 21:34:27 GMT -> 	Calling GetRegValue ().
    3/30/2010, 21:34:27 GMT -> 	The registry value "TargetDir" in "SOFTWARE\Symantec\Symantec Endpoint Protection\SEPM" at "HKLM" was "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\".
    3/30/2010, 21:34:27 GMT -> 	Calling AppendPath ().
    3/30/2010, 21:34:27 GMT -> 	AppendPath combined "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\" and "tomcat\webapps\scm\WEB-INF\lib\scm-server.jar" into "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server.jar".
    3/30/2010, 21:34:27 GMT -> 	Calling GetPartialFileHash ()
    3/30/2010, 21:34:27 GMT -> 	The hash of "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib\scm-server.jar" is AD1DE665F18DD591138B9B68F5FA144B5A38D27C.
    3/30/2010, 21:34:27 GMT -> 	"AD1DE665F18DD591138B9B68F5FA144B5A38D27C" == "0BE4C8E95F1BF1715E8041DED3BDC3C1593B0CDD" evaluated to false.
    3/30/2010, 21:34:27 GMT -> 	true && false evaluated to false.
    3/30/2010, 21:34:27 GMT -> 	bSelect was set to false.
    3/30/2010, 21:34:27 GMT -> PreCondition evaluated to false, update will not be retrieved.
    
    Further down:
    
    3/30/2010, 21:35:02 GMT -> HR 0x802A0006 DECODE: E_DIS_SCRIPT_SYNTAX_ERROR
    3/30/2010, 21:35:02 GMT -> EVENT - PRODUCT UPDATE FAILED EVENT - Update available for Antivirus and antispyware definitions Win32 11.0 MicroDefsB.CurDefs - MicroDefsB.CurDefs - SymAllLanguages. Update for CurDefs takes product from update 0 to 100330009. Server name - liveupdate.symantecliveupdate.com, Update file - 1269969298jtun_nav2k8enncur25.m25, Signer - cn=Symantec Corporation,ou=Usage - Prod02SigningToken,ou=Locality - Arizona,ou=Product Group - LiveUpdate,ou=SymSignature,o=Symantec Corporation, package install code 0. The Update executed with a result code of 1825, => The install script for this product had a syntax error, so LiveUpdate could not install it.

    It appears the calendar dating patch did not apply correctly, causing the script syntax error, resulting in LU not being able to process the downloaded content.  After reinstalling SEPM, allow the SEPM to perform LU to cycle through the patch sequence - typically 24 hours is needed for all 4 patches to be applied.


  • 25.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 09:33 PM

    Yes, I did this over remote desktop.  I decided to apply the date patch again. When Liveupdate ran again it returned with code 4.  Then when it ran again it returned with code 0.  But when I checked to see if new update had actually downloaded it had not.  Then I ran it again and it returned with a code of 4.

    Why are my update installations failing!!!


  • 26.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 10:02 PM
    A SEPM install seeming to work correctly for a while, then start failing in some fashion is one of the hallmarks of an non-console install. Reference:

    How to install or manage Symantec AntiVirus and Symantec Endpoint Protection components through Remote Desktop

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/d3f802f0e21ea89088257403005fe249?OpenDocument

    I
     would strongly suggest my previous recommendation to rule out any underlying issues brought about by the initial RDP install.  At the very least, could you run the SEP Support Tool on the server, and post the Collect Full Data for support results?


  • 27.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 10:25 PM

    Ok I logged in as console and it updated the anti virus definitions but it seems the proactive threat prevention updates fail.  After updating the AV defs it ran again and failed with return code 4.  Should I uninstall Liveupdate again? At least it's somewhat working.


  • 28.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 10:43 PM
    Please, as well as deleting the C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate Liveupdate folder.  If it fails again, could you post the latest log.liveupdate, along with an export of the application log from the event viewer? Just to clarify, the first run just PTP failed, second run completely failed with code 4?




  • 29.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 10:49 PM
    So I reinstalled again and i get return code = 4.


  • 30.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 11:00 PM
    Could you post the latest log.liveupdate, and the Application logs from the event viewer?


  • 31.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 11:13 PM
      |   view attached
    I see a lot of these error in my application log.

    "LiveUpdate returned a non-critical error.  Available content updates may have failed to install."

    But then again I always see those error every now and then.

    Attachment(s)

    txt
    Log_3.txt   1.74 MB 1 version


  • 32.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 11:28 PM

    What if I repair my SEPM install. Whats the consquences of that?


  • 33.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 11:40 PM
    No consequences at all. Although, I think we're approaching the point where you need to consider running CleanWipe and start with a clean slate.  We'll tackle that if & when the time comes.

    Start with the uninstall LU, delete the C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate Liveupdate folder reinstall LU, then repair the SEPM.


  • 34.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 30, 2010 11:53 PM
    Is C:\ProgramData\Symantec\LiveUpdate the same as C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate in Windows Server 2008 R2?  That other folder does not exist.  This install is brand new barely two weeks old I really hate to start all over.


  • 35.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 12:04 AM

    While I wait for a reply, I would like to know why Symantec never updated theinstaller on their  web site for Endpoint Protection Manager to reflect the major issue with the calendar, dates, and definitions.  The one posted online is from September.  I mean really... have people download a broken product and then saying it will update itself is pretty lazy.  I mean that issue is big enought to warrent an update to the install file.




  • 36.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 12:33 AM
    Calender patch has to get applied if you run LU 3 times.Any way try like this
    1..Stop the SEP Manager service,
    2. Rename scm-server.jar to scm-server.jar.old (C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\WEB-INF\lib)
    3. Rename scm-server.jar.disabled to scm-server.jar
    4. Start the SEP Manager service
    5. Run the patch version 6.01
    6. Then Run LU for 3 times.

    Sine you are having Internet connection in SEPM you can bypass step 5 if you want.



  • 37.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 01:02 AM
    That is the right way to do it. I endorse it.
    Seo for
    http://www.computerstar.ca/


  • 38.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 01:18 AM

    I did all of this and ran LU about 5 times... each time it came back with return code 4.  I'm going to bed maybe tomorrow the elves that seem to run this program will magically fix it.  This product needs to be updated.  Please someone tell me this is happening? EPM 12?


  • 39.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 07:55 AM

    Ok its morning now and updates where still failing.  Going to login directly to the server as console and remove liveupdate, delete folders, reinstall liveupdate, and then repair SEPM.


  • 40.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 08:57 AM

    Ok, when I repaired SEPM and ran live update it would return with code 1 and nothing downloaded.  I then ran lucatalog –update and got this message again:

    "LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update."



  • 41.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 08:59 AM
    whats the version of LU installed? can u check that in add/remove program? it should be 3.3?


  • 42.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 09:20 AM

    It's 3.3... I'm on hold with Symantec now.  This issue is so sad...


  • 43.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 06:29 PM

    Ok after 3 hours with Symantec on the phone the best we could do was run cleanwipe and start over again.  I did all of this at the pyhsical server under the local admin account.  When I got back into the console and ran liveupdate it worked! But, after I installed the client and rebooted it's back to the return code=4 problem.  I don't think it was the client install that did it but the reboot.  There has to be something wrong on the Symantec end here maybe some recent liveupdate broke something.  When I run luall.exe it tells me everything is up to date.  As of right now it is.  But when I try to run liveupdate from the console it gives me that error

    The MicroDefsB.CurDefs is what fails in the console. Both the 32bit and 64 bit ones.  Even though what's installed matches Symantec's web site. Why does liveupdate even try to download these or install them.

    Any new help would be great. Thanks.


  • 44.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 06:46 PM
    That is very strange.  Of course with a new install I have to wonder if the SEPM patch got installed, but that doesn't explain the return code 4 message.  (I keep coming back to the invalid proxy info (or 'work offline' setting) stuck for the System account....)

    Can you post a new Liveupdate log as well as a SEPM LU log ([sepm install folder]\tomcat\logs\SesmLu.log)?

    sandra


  • 45.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 08:01 PM

    When I run a liveupdate I watch my ISA server logs. Nothing gets blocked or dennied.  It's clean. 

    Should I apply the patch manually again?  Because when it was working before the restart I ran liveupdate like 10 times from inside SEPM.

    Attachment(s)

    txt
    liveupdatelog.txt   3.33 MB 1 version
    txt
    SesmLu.txt   2.68 MB 1 version


  • 46.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 08:35 PM

    Ok I'm running cleanwipe again.  This time I'm not gonna install the client for a few days if everything looks good.  FYI we pay $2,500 a year for phone support and I think I got more help here.  At least here someone will look over my logs.


  • 47.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 08:39 PM

    Everyone here is positive this can be installed on as a manager on Windows Server 2008 R2?


  • 48.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 09:50 PM

    Ok ran cleanwipe and configured the server.  Right no policy changes are in place and I have yet to install the client software on the SEPM server.  Liveupdate is running fine and everything is updated.  Should I post logs?


  • 49.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Mar 31, 2010 10:33 PM

    Ok I started to use sylinkreplacer to update my clent's commuication settings.  Everything is working so well.  Would it be wrong if I decied not to install any AV on this server?


  • 50.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Apr 01, 2010 01:07 AM
    Are you saying I have a virus or spyware on this machine?  Why this web site too.  Was this how you fixed your problem?


  • 51.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Apr 01, 2010 08:45 AM

    So I decied to install the client again on the SEPM server.  I haven't rebooted yet.  Liveupdate is looking good so far.  Return codes have been all 1's.  For other's out there I ran everything by right clicking the exe and then clicking run as administrator.  Do this even if you are administrator and UAC is off. Also, wait a while before doing anything.  Like I waited many hourse before I installed the client and will wait many more before I restart the server.

    Oh a side note even if Symantec patched Endpoint to work with Vista and Windows 7 and Windows 2008 the product is still legacy.  Meaning it was built from the ground up in a time those OS's didn't exist.  This product has been around now almost four years old now.  A LOT has changed in Windows OS's.  Let's get moving on SEPM 12.0 please.


  • 52.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Apr 01, 2010 09:47 AM
    Hi Anthony,

    Sounding good so far!  Next release (RU6) is slated for late Q2 2010, no firm release date as of yet.


  • 53.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Apr 18, 2010 04:54 PM
    Download the updates manually from Microsoft website, install them one by one according to the date of issue. See which update is interfering with Windows and remove it from the list.
    http://www.a2zpc.ca


  • 54.  RE: Liveupdate Error - Could not understand how to install this update

    Posted Apr 19, 2010 01:57 PM

    RU6 is now available.

    sandra