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Liveupdate failed to download updates due to server time out

Updated: 21 May 2010 | 5 comments
proff1982@yahoo.co.in's picture
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This issue has been solved. See solution.

Hi, I am using Symantec Endpoint Protection 11.0 MP1. Currently I am facing some liveupdate issue. The error log is showing "server timeout". Any idea !! Thanks in advance.

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Sumit Bose's picture
24
Jun
2009
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Live Update

Hi,

Please Upgrade the SEP to MR4 MP2 that may solve the problem.

You are using Old age SEP

Warm regards
Sumit Bose

Abhishek Pradhan's picture
24
Jun
2009
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You can break the download

You can break the download into two different segments.

First select only the LUA updates and IPS signatures for download and schedule it.

Then create another download schedule for the AV and PTP signatures and schedule that as a second download. I'd done the same when I'd faced a similar issue with a customer a few months back and the splitting of the download into 2 distinct segments helped to download the entire content.

Abhishek Pradhan, PMP, MCT
Consultant | Microsoft Corp.
Blog: http://blog.abhishekpradhan.net | SIG Lead - Pune IT Pro (Microsoft Pune User Group) | http://www.puneusergroup.org

M Samir0n's picture
25
Jun
2009
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Please follow the below

Please follow the below written steps. This will resolve the issue. 1. Open Live Update setting from Control Panel. 2. Change settings as attached picture.

imagebrowser image

3. Now go to "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate"

4. Open "Settings.LiveUpdate" & change the value as given in the attachment (Red marked).

imagebrowser image

5. Save & close it.

6. Go to start & Run. enter "luall". This will start a fresh live update.

7. See whether the process complete without error or not.

proff1982@yahoo.co.in's picture
25
Jun
2009
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Thanks dr , its really works.

Thanks dr , its really works.

Ajit Jha's picture
26
Jun
2009
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I hope u were getting Error

I hope u were getting Error 1835. For the the solution is avilable in KB articles

Regards'

Ajit Jha

Technical Consultant

STS