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LiveUpdate failing - Revocation Data

Created: 19 Nov 2013 • Updated: 19 Nov 2013 | 10 comments
This issue has been solved. See solution.

Update available for Revocation Data.

There are 1 update(s) to be downloaded.
Downloading update package (1 of 1) failed.
Encountered an error while downloading file 1384851146jtun_irev131118034.7z.
0 update(s) have been downloaded.

Processing updates...
Encountered an error while processing an update for Revocation Data.
Failed to install update for Revocation Data.

Session summary: 1 update(s) available, 0 update(s) installed.
LiveUpdate session is complete.

Updates are failing today 11-19-13 on the SEPM server (2008 R2) and on clients.  Is anyone else having this issue?  I have tried waiting about an hour but there has been no change

Operating Systems:

Comments 10 CommentsJump to latest comment

.Brian's picture

What's the revision of the revocation data that's failing?

Can you check the log.liveupdate file for errors? You can also check the Log.Lue file

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Could you try running a Repair of SEPM and then update the SEPM with .jdb file?

How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

http://www.symantec.com/docs/TECH102607

Secondly, check these Threads with similar query - 

https://www-secure.symantec.com/connect/forums/failed-install-update-revocation-data

https://www-secure.symantec.com/connect/forums/cannot-download-revocation-data

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Tbradley's picture

November 19, 2013 9:38:29 AM EST:  LiveUpdate failed.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:29 AM EST:  LUALL.EXE finished running.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:29 AM EST:  LiveUpdate encountered one or more errors. Return code = 4.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:28 AM EST:  No updates found for SPC AntiVirus Client Mac 11.0 (English).  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:28 AM EST:  No updates found for Symantec Endpoint Protection Win64 11.0.7000.975 (English).  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:28 AM EST:  No updates found for Symantec Endpoint Protection Win64 12.1 (English).  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:28 AM EST:  No updates found for Symantec Endpoint Protection Win32 11.0.7000.975 (English).  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:28 AM EST:  No updates found for Symantec Endpoint Protection Win32 12.1 (English).  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Centralized Reputation Settings 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for SONAR scan engine Win32 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for AP Portal List 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for TruScan proactive threat scan commercial application list Win32 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for SONAR scan whitelist Win64 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Virus and Spyware definitions Win32 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Intrusion Prevention signatures Win64 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Client Intrusion Detection System signatures 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  Symantec Endpoint Protection Manager could not update Revocation Data 12.1 RU2 .  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for SONAR scan engine Win64 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Submission Control signatures 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Submission Control signatures 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for SONAR scan data 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Symantec Whitelist 12.1 RU2 .  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for SONAR Heuristics engine 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for SONAR scan whitelist Win32 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Symantec Endpoint Protection Manager Content Catalog 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for TruScan proactive threat scan commercial application list Win64 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for SONAR scan commercial application engine 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Extended File Attributes and Signatures 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Virus and Spyware definitions Win64 12.1 RU2.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:27 AM EST:  No updates found for Intrusion Prevention signatures Win32 11.0.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:13 AM EST:  LUALL.EXE has been launched.  [Site: LMISEPM]  [Server: LMISEPM]
November 19, 2013 9:38:13 AM EST:  Download started.  [Site: LMISEPM]  [Server: LMISEPM]

.Brian's picture

I would give it some more time. I've seen this happen before when it cannot compress the data for whatever reason. Are you running manually or this the automatic schedule?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
Tbradley's picture

I ran it manually.  I waited about an hour already but I will wait a few more hours to see if it resolves itself.

Thanks

BDennDetroit's picture

We are having the exact same problem as of today on a client's workstation, runing Win 7 Professional SP1.  

The same thing is happening when running Live Update on one of the client servers, running Server 2008 R2 Standard.

Below is the error chain:

There are 5 update(s) to be downloaded.
Downloading update package (1 of 5) finished.
Downloading update package (2 of 5) finished.
Downloading update package (3 of 5) finished.
Downloading update package (4 of 5) failed.
Downloading update package (5 of 5) finished.
Encountered an error while downloading file 1384851146jtun_irev131112021.7z.
4 update(s) have been downloaded.
 
Processing updates...
Encountered an error while processing an update for Revocation Data.
Tbradley's picture

Try now its working for my site now after waiting a few hours

.Brian's picture

Could be something going on on the Symantec end. I would give it some time. My last download for revocation data was at 3:30am today

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Tbradley's picture

Just tried to update again and its working now. 

.Brian's picture

That's usually how it goes cool

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.