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LiveUpdate failing when downloading Virus Defs

Migration User

Migration UserMay 23, 2014 06:28 AM

  • 1.  LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 10:44 AM
      |   view attached

    I am currently running SEPM 12.1.4a and I noticed the Windows Definitions Latest from Symantec is 03/04/2014 r18 and the Latest on Manager is 02/17/2014 r6. When I run LiveUpdate in Interactive mode I receive the error below.

    3-5-2014 9-31-17 AM.png

     

    I have tried uninstalling LiveUpdate and reinatlling it. I have also ran a repair on the SEPM. Another thing I have tried is clearing out the definitions on the SEPM per this article, http://www.symantec.com/docs/TECH166923. Also have tried updating virus definitions using a .jdb file per this article, http://www.symantec.com/docs/TECH102607. When I view the content folder the most current folder I see is 140217006. I have cleared out these definitions before and when I run LiveUpdate is only shows that folder as the most current. I have attached the Log.LiveUpdate file. How can I get LiveUpdate to work so the definitions from Symantec match those that are on the SEPM?

    Thank you!

     

    Attachment(s)

    zip
    LiveUpdateLog.zip   22 B 1 version


  • 2.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 10:46 AM

    The zip file is empty. Can you also post the sesmlu.log?

    LiveUpdate and content troubleshooting for the Symantec Endpoint Protection Manager

    http://www.symantec.com/docs/TECH105924



  • 3.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 10:55 AM

    See this articles

    LiveUpdate sessions on Symantec Endpoint Protection Manager 12.1 RU1 End with LU1832, LU1825, or LU1806 errors

     

    Article:TECH185071  |  Created: 2012-03-28  |  Updated: 2013-01-11  |  Article URL http://www.symantec.com/docs/TECH185071

     



  • 4.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:00 AM

    Sorry about that. I attached the LiveUpdate logs again and the sesmlu.log.

    Attachment(s)

    zip
    LiveUpdateLog_1.zip   11 KB 1 version
    zip
    SesmLu_3.zip   299 KB 1 version


  • 5.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:15 AM

    I'm still reviewing but this seems to be most prevalent right now, check this

    http://www.symantec.com/docs/TECH106450



  • 6.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:17 AM

    I followed all the steps in that article and I am still receiving the same error when I run LiveUpdate.



  • 7.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:22 AM

    Can you reinstall Live update

    How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)

     

     

    Article:TECH171060 | Created: 2011-10-04 | Updated: 2013-01-02 | Article URL http://www.symantec.com/docs/TECH171060

     



  • 8.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:32 AM

    Followed all steps in the article and uninstalled and reinstalled LiveUpdate. The files download but do not install. I'm running version 3.3.100.15.



  • 9.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:32 AM

    Open control pannel

    Select Symantec Liveupdate

    open it , Make it interactive

    start -run

    luall.exe

    Select only few components at a time.

    install it

     



  • 10.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:33 AM

    I have uninstalled and reinstalled LiveUpdate multiple times. I have also registered the SEPM with LiveUpdate.



  • 11.  RE: LiveUpdate failing when downloading Virus Defs

    Posted Mar 05, 2014 11:36 AM

    Tried installing just SESM IPS Signatures Win32 and receive the same LU1825 error.



  • 12.  RE: LiveUpdate failing when downloading Virus Defs

    Posted May 23, 2014 05:36 AM

    Today I get the same error using the live update and tried all the steps as well. Anyone solve this yet?



  • 13.  RE: LiveUpdate failing when downloading Virus Defs

    Posted May 23, 2014 06:28 AM

    Have you uninstall and reinstall liveupdate ?