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LiveUpdate Fails with Return Code = 4

Created: 13 Dec 2012 • Updated: 13 Dec 2012 | 3 comments

I have a new server running Symantec Endpoint Protection Manager 12.1.2015.2015.  Since the server has been running, it continually gets:

 

December 13, 2012 8:24:36 AM PST:  LiveUpdate failed.
December 13, 2012 8:24:36 AM PST:  LUALL.EXE finished running.
December 13, 2012 8:24:36 AM PST:  LiveUpdate encountered one or more errors. Return code = 4.
December 13, 2012 8:24:34 AM PST:  LUALL.EXE has been launched.
 
The server is not behind a proxy.
 
I have worked with tech support on this in the past and they had me completely uninstall LiveUpdate, delete the folders, the reinstall LiveUpdate.  That worked for a few days, and now it's back to "Return code = 4".
 
If I go in and manually delete LiveUpdate's cache (the content it downloads) after turning off the service, then turn the service back on and let LiveUpdate run, that temporarily fixes it.  After a few days, it goes back to Return code = 4.
 
Any ideas?
 
Thanks!

Comments 3 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

Check this.

Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH103112

 

Also Try this may be help..

In command promot

cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

lucatalog -cleanup

lucatalog -update

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

Hi,

Please follow the below....

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3b09d4f329acc39fc12573b400341977?OpenDocument

Please try this...

Its getting blocked by your Hardware Network Firewall.Contact your Firewall administrator.Also addhttp://liveupdate.symantecliveupdate.com to exception list in the firewall create a rule to not scan contents that gets downloaded from this site and not to compress downloaded files.(Content Scanning)

Again, a quick check on a similar Thread:

https://www-secure.symantec.com/connect/forums/sepm-live-update-failing

https://www-secure.symantec.com/connect/forums/scheduled-live-update-fails-return-code-4

Hope that helps!!

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Mithun Sanghavi's picture

Hello,

LiveUpdate encountered one or more errors Return code = 4 is a Generic Error.

Could you please upload the log.liveupdate?

That would help us understand the root cause of the issue.

Again, are you using any proxy?

Did you try disabling the Windows Firewall on the machine and checked ?

Also, When uninstalling and reinstalling LiveUpdate, are you using the correct client for SEP 12.1?  

http://www.symantec.com/business/support/index?page=content&id=TECH171060

Make sure you are using Liveupdate version 3.3.1.23- nothing earlier!

Windows LiveUpdate Client for Use with Symantec Endpoint Protection Manager 12.1

http://www.symantec.com/docs/TECH181305

Check this Thread:

https://www-secure.symantec.com/connect/forums/sepm-v-121-ru1-liveupdate-return-error-code-4-live-updating

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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