Endpoint Protection

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  • 1.  LiveUpdate Fails with Return Code = 4

    Posted Dec 13, 2012 11:29 AM

    I have a new server running Symantec Endpoint Protection Manager 12.1.2015.2015.  Since the server has been running, it continually gets:

     

    December 13, 2012 8:24:36 AM PST:  LiveUpdate failed.
    December 13, 2012 8:24:36 AM PST:  LUALL.EXE finished running.
    December 13, 2012 8:24:36 AM PST:  LiveUpdate encountered one or more errors. Return code = 4.
    December 13, 2012 8:24:34 AM PST:  LUALL.EXE has been launched.
     
    The server is not behind a proxy.
     
    I have worked with tech support on this in the past and they had me completely uninstall LiveUpdate, delete the folders, the reinstall LiveUpdate.  That worked for a few days, and now it's back to "Return code = 4".
     
    If I go in and manually delete LiveUpdate's cache (the content it downloads) after turning off the service, then turn the service back on and let LiveUpdate run, that temporarily fixes it.  After a few days, it goes back to Return code = 4.
     
    Any ideas?
     
    Thanks!


  • 2.  RE: LiveUpdate Fails with Return Code = 4

    Posted Dec 13, 2012 10:49 PM

    Hi,

    Check this.

    Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH103112

     

    Also Try this may be help..

    In command promot

    cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

    lucatalog -cleanup

    lucatalog -update



  • 3.  RE: LiveUpdate Fails with Return Code = 4

    Posted Dec 14, 2012 12:14 AM

    Hi,

    Please follow the below....

    "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

    http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3b09d4f329acc39fc12573b400341977?OpenDocument

    Please try this...

    Its getting blocked by your Hardware Network Firewall.Contact your Firewall administrator.Also addhttp://liveupdate.symantecliveupdate.com to exception list in the firewall create a rule to not scan contents that gets downloaded from this site and not to compress downloaded files.(Content Scanning)

    Again, a quick check on a similar Thread:

    https://www-secure.symantec.com/connect/forums/sepm-live-update-failing

    https://www-secure.symantec.com/connect/forums/scheduled-live-update-fails-return-code-4

    Hope that helps!!



  • 4.  RE: LiveUpdate Fails with Return Code = 4

    Trusted Advisor
    Posted Dec 14, 2012 02:32 AM

    Hello,

    LiveUpdate encountered one or more errors Return code = 4 is a Generic Error.

    Could you please upload the log.liveupdate?

    That would help us understand the root cause of the issue.

    Again, are you using any proxy?

    Did you try disabling the Windows Firewall on the machine and checked ?

    Also, When uninstalling and reinstalling LiveUpdate, are you using the correct client for SEP 12.1?  

    http://www.symantec.com/business/support/index?page=content&id=TECH171060

    Make sure you are using Liveupdate version 3.3.1.23- nothing earlier!

    Windows LiveUpdate Client for Use with Symantec Endpoint Protection Manager 12.1

    http://www.symantec.com/docs/TECH181305

    Check this Thread:

    https://www-secure.symantec.com/connect/forums/sepm-v-121-ru1-liveupdate-return-error-code-4-live-updating

    Hope that helps!!