LiveUpdate Fails with Return Code = 4

Created: 13 Dec 2012 | Updated: 13 Dec 2012 | 3 comments

jnichols

I have a new server running Symantec Endpoint Protection Manager 12.1.2015.2015. Since the server has been running, it continually gets:

December 13, 2012 8:24:36 AM PST: LiveUpdate failed.

December 13, 2012 8:24:36 AM PST: LUALL.EXE finished running.

December 13, 2012 8:24:36 AM PST: LiveUpdate encountered one or more errors. Return code = 4.

December 13, 2012 8:24:34 AM PST: LUALL.EXE has been launched.

The server is not behind a proxy.

I have worked with tech support on this in the past and they had me completely uninstall LiveUpdate, delete the folders, the reinstall LiveUpdate. That worked for a few days, and now it's back to "Return code = 4".

If I go in and manually delete LiveUpdate's cache (the content it downloads) after turning off the service, then turn the service back on and let LiveUpdate run, that temporarily fixes it. After a few days, it goes back to Return code = 4.

Any ideas?

Thanks!

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Ashish-Sharma

LiveUpdate Fails with Return Code = 4 - Comment:13 Dec 2012 : Link

Hi,

Check this.

Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH103112

Also Try this may be help..

In command promot

cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

lucatalog -cleanup

lucatalog -update

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Ambesh_444 Partner Accredited

LiveUpdate Fails with Return Code = 4 - Comment:13 Dec 2012 : Link

Hi,

Please follow the below....

"Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

http://service1.symantec.com/SUPPORT/ent-security.nsf/2326c6a13572aeb788257363002b62aa/3b09d4f329acc39fc12573b400341977?OpenDocument

Please try this...

Its getting blocked by your Hardware Network Firewall.Contact your Firewall administrator.Also addhttp://liveupdate.symantecliveupdate.com to exception list in the firewall create a rule to not scan contents that gets downloaded from this site and not to compress downloaded files.(Content Scanning)

Again, a quick check on a similar Thread:

https://www-secure.symantec.com/connect/forums/sepm-live-update-failing

https://www-secure.symantec.com/connect/forums/scheduled-live-update-fails-return-code-4

Hope that helps!!

Thank& Regards,

Ambesh

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