LiveUpdate Fails with Return Code = 4
Created: 13 Dec 2012 • Updated: 13 Dec 2012 | 3 comments
I have a new server running Symantec Endpoint Protection Manager 12.1.2015.2015. Since the server has been running, it continually gets:
December 13, 2012 8:24:36 AM PST: LiveUpdate failed.
December 13, 2012 8:24:36 AM PST: LUALL.EXE finished running.
December 13, 2012 8:24:36 AM PST: LiveUpdate encountered one or more errors. Return code = 4.
December 13, 2012 8:24:34 AM PST: LUALL.EXE has been launched.
The server is not behind a proxy.
I have worked with tech support on this in the past and they had me completely uninstall LiveUpdate, delete the folders, the reinstall LiveUpdate. That worked for a few days, and now it's back to "Return code = 4".
If I go in and manually delete LiveUpdate's cache (the content it downloads) after turning off the service, then turn the service back on and let LiveUpdate run, that temporarily fixes it. After a few days, it goes back to Return code = 4.