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LiveUpdate Failure - Return Code 4

Updated: 21 May 2010 | 4 comments
Munya's picture
Munya
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This issue has been solved. See solution.

I have been setting up my SEPM and got to the point where I need to test whether my LU will work. I have setup my proxy settingson the console and have allowed the server direct access to the internet on my firewall. No changes have been made to the default URL in the live update section but I am getting the code 4 message .

I am now stressed. Can anyone assist?

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AravindKM's picture
06
Nov
2009
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AravindKM

Try this

Error: LiveUpdate encountered one or more errors. Return code =
4" in LiveUpdate status in Symantec Endpoint Protection Manager

 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Prachand's picture
06
Nov
2009
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Prachand
Trusted Advisor

How to troubleshoot   "Error:

How to troubleshoot   "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager
---->Check for proxy in the network
----> Windows Enhanced Security in Internet Explorer should be disabled
---->Uninstall Liveupdate
---->Delete C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate Liveupdate folder
---->Reinstall LiveUpdate
---->Register Liveupdate to SEPM
      Open the command prompt browsed to:
      C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
               Type lucatalog –cleanup press enter
            Then type lucatalog –update press enter
---->Run Liveupdate from SEPM..

Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)

SOLUTION
AravindKM's picture
06
Nov
2009
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AravindKM

For testing the connectivity to to Symantec Liveupdate server

In the browser give the URL
http://liveupdate.symantecliveupdate.com\livetri.zip
or
http://liveupdate.symantec.com\livetri.zip

 If you get a prompt to save the livetri.zip then your
connection to Symantec LiveUpdate is working.

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Munya's picture
06
Nov
2009
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Munya

Thank you all for your

Thank you all for your assistance.

Prachand, your solution worked and I am now able to download the definitions. Thank you!!

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