Endpoint Protection

 View Only

  • 1.  LiveUpdate Failure - Return Code 4

    Posted Nov 06, 2009 05:56 AM
    I have been setting up my SEPM and got to the point where I need to test whether my LU will work. I have setup my proxy settingson the console and have allowed the server direct access to the internet on my firewall. No changes have been made to the default URL in the live update section but I am getting the code 4 message .

    I am now stressed. Can anyone assist?


  • 2.  RE: LiveUpdate Failure - Return Code 4



  • 3.  RE: LiveUpdate Failure - Return Code 4
    Best Answer

    Posted Nov 06, 2009 06:17 AM
    How to troubleshoot   "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager
    ---->Check for proxy in the network
    ----> Windows Enhanced Security in Internet Explorer should be disabled
    ---->Uninstall Liveupdate
    ---->Delete C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate Liveupdate folder
    ---->Reinstall LiveUpdate
    ---->Register Liveupdate to SEPM
          Open the command prompt browsed to:
          C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin
                   Type lucatalog –cleanup press enter
                Then type lucatalog –update press enter
    ---->Run Liveupdate from SEPM..


  • 4.  RE: LiveUpdate Failure - Return Code 4

    Posted Nov 06, 2009 06:18 AM
    In the browser give the URL
    http://liveupdate.symantecliveupdate.com\livetri.zip
    or
    http://liveupdate.symantec.com\livetri.zip

    If you get a prompt to save the livetri.zip then your connection to Symantec LiveUpdate is working.



  • 5.  RE: LiveUpdate Failure - Return Code 4

    Posted Nov 06, 2009 07:31 AM
    Thank you all for your assistance.

    Prachand, your solution worked and I am now able to download the definitions. Thank you!!