Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Liveupdate only sees 'Liveupdate' as the only Symantec product installed

Updated: 21 May 2010 | 2 comments
tsqrd's picture
tsqrd
0 0 Votes
Login to vote
Liveupdate refuses to update any of my definitions/signatures.  If I run it from SEPM it tells me that all current updates are installed which is not the case.  When I run LiveUpdate manually on the SEPM server  (LUALL.exe) it reports that the only product installed is Liveupdate.  What gives?
discussion Filed Under:
,

Comments

tsqrd's picture
20
Feb
2008
0 Votes 0
Login to vote
tsqrd

Bump with more information:
 
Is there any way to update the Liveupdate.Product.Inventory?  After digging deeper into the Liveupdate logs, this seems to be the issue.  When I execute LU from the SEPM, the log shows this:
 
Log: 
2/20/2008, 18:39:18 GMT -> Loading C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate2/20/2008, 18:39:18 GMT -> Opened the product inventory at "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate".2/20/2008, 18:39:18 GMT -> Account launching LiveUpdate is not a logged in user's account2/20/2008, 18:39:18 GMT -> Combined Product Inventory Flags 0, Permanent Flags 0, Permanent Flags Filter 02/20/2008, 18:39:18 GMT -> LiveUpdate flag value for this run is 02/20/2008, 18:39:18 GMT -> **** Starting a Silent LiveUpdate Session ****2/20/2008, 18:39:18 GMT -> Set the shutdown order of Luall to 0x1002/20/2008, 18:39:18 GMT -> LiveUpdate WILL NOT check for static registration manifest changes in this session.2/20/2008, 18:39:18 GMT -> Searching for dynamic manfests to process in PENDING DYNAMIC folder...2/20/2008, 18:39:18 GMT -> Moving all dynamic manifests found in the PENDING DYNAMIC folder to the PROCESSING folder...2/20/2008, 18:39:18 GMT -> No dynamic manifests were found to process.2/20/2008, 18:39:18 GMT -> ***********************        Start of New LU Session        ***********************2/20/2008, 18:39:18 GMT -> The command line is -S2/20/2008, 18:39:19 GMT -> EVENT - SESSION START EVENT - The LiveUpdate session is running in Silent Mode.2/20/2008, 18:39:19 GMT -> Check for updates to:  Product: LiveUpdate, Version: 3.4.1.232, Language: English.  Mini-TRI file name: liveupdate_3.4.1.232_english_livetri.zip2/20/2008, 18:39:19 GMT -> Progress Update: TRYING_HOST: HostName: "liveupdate.symantecliveupdate.com" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 02/20/2008, 18:39:19 GMT -> Progress Update: TRIFILE_DOWNLOAD_START: Number of TRI files: 0 Downloading LiveUpdate catalog file2/20/2008, 18:39:19 GMT -> LiveUpdate will download the first Mini-TRI file, liveupdate_3.4.1.232_english_livetri.zip2/20/2008, 18:39:19 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 02/20/2008, 18:39:19 GMT -> Progress Update: PRE_CONNECT: Proxy: "http=sqdprd3.sqd.tla.uprr.com:3129" Agent: "Symantec LiveUpdate" AccessType: 0x3       2/20/2008, 18:39:19 GMT -> Progress Update: CONNECTED: Proxy: "http=sqdprd3.sqd.tla.uprr.com:3129" Agent: "vspO7NCW8W13mF948FyD+edOIbc1nO8RwAAAAA" AccessType: 0x3       2/20/2008, 18:39:19 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.4.1.232_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"2/20/2008, 18:39:19 GMT -> CSendHttpRequest::SendRequest() successfully impersonated the COM client (revert on destroy).2/20/2008, 18:39:20 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.2/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.4.1.232_english_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate_3.4.1.232_english_livetri.zip" HR: 0x802A00262/20/2008, 18:39:20 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND2/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 02/20/2008, 18:39:20 GMT -> LiveUpdate will check for Mini-TRI file support on the server since the first Mini-TRI file <liveupdate_3.4.1.232_english_livetri.zip> was not available.2/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 02/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"2/20/2008, 18:39:20 GMT -> CSendHttpRequest::SendRequest() successfully impersonated the COM client (revert on destroy).2/20/2008, 18:39:20 GMT -> HttpSendRequest (status 304): Request succeeded - File up to date so download is not required2/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_FILE_NOT_MODIFIED: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\minitri.flg"2/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "http://liveupdate.symantecliveupdate.com/minitri.flg", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\minitri.flg" HR: 0x0       2/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 12/20/2008, 18:39:20 GMT -> Progress Update: HOST_SELECTED: Host IP: "124.40.42.63" URL: "http://liveupdate.symantecliveupdate.com" HostNumber: 02/20/2008, 18:39:20 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server liveupdate.symantecliveupdate.com at path  via a HTTP connection. The server connection connected with a return code of 200, Successfully download TRI file2/20/2008, 18:39:20 GMT -> LiveUpdate is connected to a server with Mini-TRI file support.  LiveUpdate will download and process the remaining Mini-TRI files.2/20/2008, 18:39:20 GMT -> Check for updates to:  Product: LiveUpdate MUI, Version: 3.4.1.232, Language: SymAllLanguages.  Mini-TRI file name: liveupdate$20mui_3.4.1.232_symalllanguages_livetri.zip2/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 02/20/2008, 18:39:20 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate$20mui_3.4.1.232_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"2/20/2008, 18:39:20 GMT -> CSendHttpRequest::SendRequest() successfully impersonated the COM client (revert on destroy).2/20/2008, 18:39:21 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.2/20/2008, 18:39:21 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "http://liveupdate.symantecliveupdate.com/liveupdate$20mui_3.4.1.232_symalllanguages_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\liveupdate$20mui_3.4.1.232_symalllanguages_livetri.zip" HR: 0x802A00262/20/2008, 18:39:21 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND2/20/2008, 18:39:21 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0       , Num Successful: 02/20/2008, 18:39:21 GMT -> Progress Update: TRIFILE_DOWNLOAD_END: Number of TRI files: "0"2/20/2008, 18:39:21 GMT -> ********* Finished Finding Available tri files for Updates *********2/20/2008, 18:39:21 GMT -> LiveUpdate did not find any new updates for the given products.2/20/2008, 18:39:21 GMT -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install.  The LiveUpdate session exited with a return code of 100, LiveUpdate ran successfully.  There are no new updates to your products.2/20/2008, 18:39:21 GMT -> CSendHttpRequest::SendRequest() successfully impersonated the COM client (revert on destroy).2/20/2008, 18:39:21 GMT -> CSendHttpRequest::SendRequest() successfully impersonated the COM client (revert on destroy).2/20/2008, 18:39:21 GMT -> LiveUpdate released 2 of 2 progress callback(s).2/20/2008, 18:39:21 GMT -> ***********************           End of LU Session           ***********************


 
The part that I would like to point out is the following line:

 
Log:
2/20/2008, 18:39:20 GMT -> Check for updates to:  Product: LiveUpdate MUI, Version: 3.4.1.232, Language: SymAllLanguages.  Mini-TRI file name: liveupdate$20mui_3.4.1.232_symalllanguages_livetri.zip


 

I'm not sure what changed recently, however, before I started having this problem with my SEPM, the log would show LU checking for udpates to multiple products, not just Liveupdate itself.  I'm going to go out on a limb here and say somehow my Liveupdate.Product.Inventory is incorrectly showing Liveupdate as the only product that is installed now.
 
Any help resolving this would be greatly appreciated as I'm currently preparing a mass rollout (18,000)  of this product in the coming months.
wlawacz's picture
21
Feb
2008
0 Votes 0
Login to vote
wlawacz
Symantec Employee
Accredited
Certified

On the Symantec Endpoint Protection Manager Server
 

1.) Open up a web browser on the server machine and enter in this URL:


http://localhost:9090/servlet/ConsoleServlet?ActionType=ConfigServer&action=PublishLuInventory

 

2.) Verify that the LuSesmContentCatalog.xml file exists at this location:

 C:\program files\symantec\symantec endpoint protection manager\data\outbox\content

 You can wait for 5 min , then you will see the notification that modification has been done

 

3.) Force Live Update on the SEPM


Should solve your issue 

Good luck

Regards

Technical Support

Symantec.com

Store

Community Stats

Total Content Items
Members
258,791