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LiveUpdate problem

Created: 20 Apr 2009 • Updated: 21 May 2010 | 29 comments

Hi. I'm running Symantec Antivirus Corporate Edition 10.1.7. Last week, 2 servers began having problems downloading the Live Updates. I get the following message: "There is not enough free disk space to download this update". Return code = 1866. I've got well over 100gb free on the server. I can download the "Intelligent Update" just fine. Any ideas what's going on?

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anjansarkar83's picture

 Re-install the live update. manually download the LU Setup and install it.

binayak's picture

DCOM settings are not correct for usage with Symantec Endpoint Protection updates. Plesae go through the following link:

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002103013521548

Sandeep Cheema's picture

For BE
but looks related
http://seer.entsupport.symantec.com/docs/293349.htm

De facto when AV does something, it starts jumping up and down, waving its arms, and shouting...

"Hey!  I found a virus!  Look at me!  I'm soooo goooood!"

Sapta's picture

 you can also check for the temporary folder in the root drive, and also as stated above try to install live update again manually..

Peter_007's picture

The only solution is to reinstall live update manually.

Vikram Kumar-SAV to SEP's picture

Virus Definitions can be corrupt .You can run RX4Defs and that might resolve your issue.
To get this tool contact Technical Support.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Vikram Kumar-SAV to SEP's picture

LiveUpdate Error "Not enough free disk space..." when trying to download updates
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007101815312648

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

M Samir0n's picture

Check out the settings and theInternet time out in Liveupdate settings. Make sure no proxy interferrence is there

binayak's picture

Looking for your updates Julie.

binayak's picture

You can also try to uninstall the Live Update setup and then reinstall it by downloading the latest Live Update setup file from Symantec web site.

M Samir0n's picture

Internet time out in Liveupdate settings solved my problem.

binayak's picture

Agreed samiron7567, Internet timeout may also solve the problem and it is advisable to try out this one first before uninstalling the LU.

binayak's picture

Looking forward for the update.....

kajal's picture

DCOM settings are not correct for usage with Symantec Endpoint Protection updates.

Sapta's picture

waiting for the update from julie, lots of suggestions but not response..

Julie Barnes's picture

DCOM settings are fine.

Where is the timeout setting for LiveUpdate? I did clear my LU cache and increased the size. It then started the download of updates, but crapped out again with the disk space error again.

Sorry, been offsite for a day or so. :)

Julie Barnes's picture

Ok...I found where to change the timeout setting. Upped it to 95 seconds, no change. Guess I'll have to uninstall and reinstall LiveUpdate.

Julie Barnes's picture

Uninstalled LiveUpdate and reinstalled. No luck. Strange how this rolled along smoothly all these months and then it just stops for no apparent reason. No system or network changes.

It gets part way through the live update and then it crashes and burns.

Paul Mapacpac's picture

Hi Julie, have you tried the link that I posted?

Vikram Kumar-SAV to SEP's picture

LiveUpdate Error "Not enough free disk space..." when trying to download updates
http://service1.symantec.com/SUPPORT/ent-security....

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Julie Barnes's picture

Paul - I verified the Default Access Permissions in dcomcnfg and they were correct. I then set up the scheduled task to test the System account rights. Here's the info from the liveupdate log:  (I've got well over 100gb of space available on the server.)

4/24/2009, 15:07:22 GMT -> Progress Update: PATCH_DOWNLOADING_START: Number of patches: 1
4/24/2009, 15:07:22 GMT -> GetUpdates: Symantec AntiVirus Corporate Server, 10.1, SymAllLanguages ==> 1240579322jtun_sav10_ennluxdb.x86
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 53717882
4/24/2009, 15:07:22 GMT -> Update file 1240579322jtun_sav10_ennluxdb.x86 may be divided into bandwidth reducing segments.
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_SEGMENT_BATCH_START: Downloading segmented file 1240579322jtun_sav10_ennluxdb.x86.full.zip (size 53717743) instead of update file http://liveupdate.symantecliveupdate.com/124057932... (size 53717882)
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_START: Downloading segment file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1240579322jtun_sav10_ennluxdb.x86", Estimated Size: 3584000, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/24/2009, 15:07:22 GMT -> HttpSendRequest (status 200): Request succeeded
4/24/2009, 15:07:22 GMT -> Download complete: Original estimated file size: 3584000; Actual bytes downloaded: 3584000
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "1240579322jtun_sav10_ennluxdb.x86", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg1.zip" HR: 0x0
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_END: Downloaded file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:22 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg1.zip"
4/24/2009, 15:07:22 GMT -> Reaching the end of MergeChunkFile, number 1, full:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.full.zip, seg:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg1.zip, return: 1
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_START: Downloading segment file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:22 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1240579322jtun_sav10_ennluxdb.x86", Estimated Size: 3584000, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/24/2009, 15:07:22 GMT -> HttpSendRequest (status 200): Request succeeded
4/24/2009, 15:07:23 GMT -> Download complete: Original estimated file size: 3584000; Actual bytes downloaded: 3584000
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "1240579322jtun_sav10_ennluxdb.x86", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg2.zip" HR: 0x0
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_END: Downloaded file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:23 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg2.zip"
4/24/2009, 15:07:23 GMT -> Reaching the end of MergeChunkFile, number 2, full:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.full.zip, seg:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg2.zip, return: 1
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_START: Downloading segment file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1240579322jtun_sav10_ennluxdb.x86", Estimated Size: 3584000, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/24/2009, 15:07:23 GMT -> HttpSendRequest (status 200): Request succeeded
4/24/2009, 15:07:23 GMT -> Download complete: Original estimated file size: 3584000; Actual bytes downloaded: 3584000
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "1240579322jtun_sav10_ennluxdb.x86", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg3.zip" HR: 0x0
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_END: Downloaded file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:23 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg3.zip"
4/24/2009, 15:07:23 GMT -> Reaching the end of MergeChunkFile, number 3, full:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.full.zip, seg:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg3.zip, return: 1
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_START: Downloading segment file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:23 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1240579322jtun_sav10_ennluxdb.x86", Estimated Size: 3584000, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/24/2009, 15:07:23 GMT -> HttpSendRequest (status 200): Request succeeded
4/24/2009, 15:07:24 GMT -> Download complete: Original estimated file size: 3584000; Actual bytes downloaded: 3584000
4/24/2009, 15:07:24 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: URL: "1240579322jtun_sav10_ennluxdb.x86", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg4.zip" HR: 0x0
4/24/2009, 15:07:24 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_END: Downloaded file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:24 GMT -> Progress Update: SECURITY_PACKAGE_TRUSTED: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg4.zip"
4/24/2009, 15:07:24 GMT -> Reaching the end of MergeChunkFile, number 4, full:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.full.zip, seg:C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg4.zip, return: 1
4/24/2009, 15:07:24 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_START: Downloading segment file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:24 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "1240579322jtun_sav10_ennluxdb.x86", Estimated Size: 3584000, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"
4/24/2009, 15:07:25 GMT -> HttpSendRequest (status 200): Request succeeded
4/24/2009, 15:07:25 GMT -> CstInetGetFile::DoHTTPTransfer - Unable to retrieve content length header for file being downloaded from server; err=12150; desc=The requested header was not found
.
4/24/2009, 15:07:25 GMT -> ERROR: Insufficient free disk space is available to continue downloading the file '1240579322jtun_sav10_ennluxdb.x86.seg5.zip'.
4/24/2009, 15:07:25 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "1240579322jtun_sav10_ennluxdb.x86", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1240579322jtun_sav10_ennluxdb.x86.seg5.zip" HR: 0x802A004D
4/24/2009, 15:07:25 GMT -> HR 0x802A004D DECODE: E_INSUFFICIENT_FREE_SPACE_TO_DOWNLOAD_FILE
4/24/2009, 15:07:25 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_END: Downloaded file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1240579322jtun_sav10_ennluxdb.x86: file size 3584000
4/24/2009, 15:07:25 GMT -> Progress Update: DOWNLOAD_SEGMENT_BATCH_FAILED: Download of segmented file 1240579322jtun_sav10_ennluxdb.x86.full.zip (size 53717882) failed. LiveUpdate will download the full update file http://liveupdate.symantecliveupdate.com/124057932... (size 53717743)
4/24/2009, 15:07:25 GMT -> Progress Update: DOWNLOAD_SEGMENT_BATCH_END: Downloaded segmented file 1240579322jtun_sav10_ennluxdb.x86.full.zip (size 53717743) instead of update file http://liveupdate.symantecliveupdate.com/124057932... (size 53717882)
4/24/2009, 15:07:25 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A004D, Num Successful: 0
4/24/2009, 15:07:25 GMT -> HR 0x802A004D DECODE: E_INSUFFICIENT_FREE_SPACE_TO_DOWNLOAD_FILE

Julie Barnes's picture

Sav to Sep - The domains are not being blocked by any web filtering software.

mk_sep_admin's picture

I have seen similar issues when downloading large files if the proxy is using all of it's cache space.  May want to check the content engines or proxy for space issues as well?

Paul Mapacpac's picture

mk_sep_admin is correct, you could have polices not allowing to download big file sizes. Check with your network ops team.

Make sure also you dont have disk quotas.. What is the free size of drive C?

Julie Barnes's picture

We're a small shop. I'm the network/server admin.  No policies for download size. There is 129 Gb free on my c: drive. No quotas being enforced on this server. I haven't checked the cache on the proxy server yet. Will do that as soon as I can. I do appreciate you guys' input. Thanks.

Julie Barnes's picture

Still no luck here. Downloading the .xdb file daily. No proxy/web/content filtering. DCOM settings are correct. Plenty of hard drive space. Any other ideas out there?

Running LU from the task scheduler did not work either. Results:

5/21/2009, 20:07:08 GMT -> Progress Update: DOWNLOAD_FILE_RESUMING: URL: "http://liveupdate.symantecliveupdate.com/segments/1242912660jtun_sav10_ennluxdb.x86.seg1.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1242912660jtun_sav10_ennluxdb.x86.seg1.zip", partial size: 0, full size: 0
5/21/2009, 20:07:08 GMT -> ERROR: Insufficient free disk space is available to continue downloading the file '1242912660jtun_sav10_ennluxdb.x86.seg1.zip'.
5/21/2009, 20:07:08 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "1242912660jtun_sav10_ennluxdb.x86", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\1242912660jtun_sav10_ennluxdb.x86.seg1.zip" HR: 0x802A004D
5/21/2009, 20:07:08 GMT -> HR 0x802A004D DECODE: E_INSUFFICIENT_FREE_SPACE_TO_DOWNLOAD_FILE
5/21/2009, 20:07:08 GMT -> Progress Update: DOWNLOAD_SEGMENT_FILE_END: Downloaded file http://liveupdate.symantecliveupdate.com/segments/... instead of update 1242912660jtun_sav10_ennluxdb.x86: file size 3584000
5/21/2009, 20:07:08 GMT -> Progress Update: DOWNLOAD_SEGMENT_BATCH_FAILED: Download of segmented file 1242912660jtun_sav10_ennluxdb.x86.full.zip (size 57769532) failed. LiveUpdate will download the full update file http://liveupdate.symantecliveupdate.com/124291266... (size 57769393)
5/21/2009, 20:07:08 GMT -> Progress Update: DOWNLOAD_SEGMENT_BATCH_END: Downloaded segmented file 1242912660jtun_sav10_ennluxdb.x86.full.zip (size 57769393) instead of update file http://liveupdate.symantecliveupdate.com/124291266... (size 57769532)
5/21/2009, 20:07:08 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x802A004D, Num Successful: 0
5/21/2009, 20:07:08 GMT -> HR 0x802A004D DECODE: E_INSUFFICIENT_FREE_SPACE_TO_DOWNLOAD_FILE
5/21/2009, 20:07:08 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 1 updates available, of which 0 were installed and 1 failed to install. The LiveUpdate session exited with a return code of 1866,
5/21/2009, 20:07:08 GMT -> *********************** End of L

Currently have 123 Gb free on C: drive. This was working fine until about a month ago. I have made no changes to the network or this server.