Endpoint Protection

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  • 1.  Liveupdate problem and error code

    Posted Oct 18, 2013 03:37 AM

    One SEP client cannot update definition.

    No any response when clicking liveupdate button

    When try to click Fix, error return "while requesting a protection definitions update. Error code: -2147467259."

    version 12.1.2015.2015



  • 2.  RE: Liveupdate problem and error code

    Posted Oct 18, 2013 03:38 AM
      |   view attached

    upload the error screen



  • 3.  RE: Liveupdate problem and error code

    Posted Oct 18, 2013 03:46 AM

    Check this thread

    https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-encountered-problem-while-requesting-protection-definitions-upda

    Also try to repair SEP on ADD/Remove programe



  • 4.  RE: Liveupdate problem and error code

    Posted Oct 18, 2013 07:51 AM

    Have you first tried a repair on the client?



  • 5.  RE: Liveupdate problem and error code

    Posted Oct 19, 2013 11:23 AM

    Is it managed client or unmanaged client?



  • 6.  RE: Liveupdate problem and error code

    Broadcom Employee
    Posted Oct 19, 2013 12:07 PM

    repairing the client should fix.

    is it happening only with this client?



  • 7.  RE: Liveupdate problem and error code

    Posted Oct 19, 2013 12:35 PM

    Try to clear the defintion and push it again, may be the client defintion is corrupt.

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

     

    Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193

     



  • 8.  RE: Liveupdate problem and error code

    Posted Oct 19, 2013 01:15 PM

    Run the symhelp tool

    Troubleshooting computer issues with the Symantec Help support tool

    Article:HOWTO80839  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO80839

     



  • 9.  RE: Liveupdate problem and error code

    Posted Oct 20, 2013 12:49 PM

    Hi

    Can you please upgrade to SEP 12.1.3 and check

    Regards