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  • 1.  Liveupdate Virus definitions stop in 2016-03-02

    Posted Mar 04, 2016 08:06 PM

    Hi,

    I understand that Spam definitions are updated several times a day and Virus definitions at least one.

    My question is if the Symantec official site shows that the latest definitions are newer that the ones installed, how I can determine that my connection is working properly.

     https://www.symantec.com/security_response/definitions.jsp?pid=4dd83795c1f5d

    I tried rapid release and the definitions are correctly updated, but when I try the certified ones, it come again to two days ago.

    Maybe I am wrong and definitions are not daily, but this can lead to bypass attachments that SEP, endpoint Protection, are able to catch, as it happen with our mail.

    I will keep you updated,

     

    Greetings

    Javier.

     



  • 2.  RE: Liveupdate Virus definitions stop in 2016-03-02

    Posted Mar 04, 2016 09:07 PM

    This is not normal behavior. Downlaod and run the symhelp tool to troubleshoot:

    Troubleshooting computer issues with the Symantec Help support tool