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LiveUpdate Warning: 1 Remote Agent server patches not up to date

Created: 17 Dec 2013 • Updated: 18 Dec 2013 | 4 comments
This issue has been solved. See solution.

In the "active warning messages" pane of my Backup Exec 2012 SP3 (German) I have a warning:

LiveUpdate-Informationen: Es sind 1 Remote Agent-Server vorhanden, deren Patches sich nicht auf dem neuesten Stand befinden. Um die neuesten Patches zu installieren, klicken Sie auf "Extras -> Agenten und Medienserver auf anderen Servern installieren". Klicken Sie dort auf "Import und Export -> Auf diesem Medienserver veröffentlichte Server importieren". Dadurch wird eine Remote-Installationssitzung gestartet, über die sichergestellt wird, dass Ihre Server mit den neuesten vorhandenen Patches aktualisiert sind.

Translation:

LiveUpdate Information: There is 1 Remote Agent server whose patches are not up to date. To install the latest patches, click on "Extras -> Install Agents and Media servers on other servers". Click there on "Import and Export -> Import servers published on this Media server". This starts a remote installation session which makes sure that your servers are updated with the newest patches present.

Alas, I am unable to follow these instructions.

  • I do not have "Extras" to click on anywhere, so I chose the nearest match, "Installation and Licensing > Install Agents and Backup Exec servers on other servers" from the Backup Exec menu.
  • This opened a new window listing all my clients where the Backup Exec agent is installed, all with the mention: "Currently no updates or upgrades necessary."
  • This window offers actions "add single computer", "add multiple computers with the same settings", "fix error" (greyed out), "Edit", "Delete", and "repeat validation" but no "Import and Export".

How can I find and fix the cause for that warning?

Thanks,
Tilman

Operating Systems:

Comments 4 CommentsJump to latest comment

RahulG's picture

When you install updates on the media server you need to update the remote server you are backing up.

Just try updating the remote agent by re-installing it .

 

Artegic's picture

Rahul, thanks for your comment.

I did reinstall all remote servers after the last live update via the "Installation and Licensing > Install Agents and Backup Exec servers on other servers" wizard which is now reporting all agents as up to date.

What's more, I have seven remote agents installed but the LiveUpdate warning only says "1 Remote Agent server not up to date".

How can I find out which one of my agents it's complaining about?

Thanks, Tilman

lmosla's picture

Hello Tilman,

In Backup Exec go to the 'Backup and Restore' section, then right click on a column and choose Backup Exec Version.This will add a new column showing the version.   

Hope this helps

SOLUTION
Artegic's picture

Hello Imosla,

Thanks a lot. That solved my problem.

It turned out that the Agent was installed on another client which wasn't listed in the "Install Agents and Backup Exec servers" dialog. I guess it was installed locally there, rather than pushed from the backup server. Once I added that client to the "Install Agents and Backup Exec servers" list it promptly showed up as "ready to install 1 update".

Thanks again,

Tilman