Liveupdate.log Error: Could not connect to client
Hello, Iam in need of some assistance. When I install Symantec Endpoint Protection 12.1.4 it will install correctly however it does not update the security definitions. When I click LiveUpdate Now it will launch a "Check for Updates" window, however the "Update Now" button is greyed out. I went and inspected the liveupdate.log and found that this is what is generating in them:
Thu Jul 31 15:49:20 2014: Daemon Launched
Thu Jul 31 15:49:20 2014: Daemon version: LiveUpdate 6.2.2f1, © 2014 Symantec Corporation, All Rights Reserved.
Thu Jul 31 15:49:20 2014: LiveUpdate Error: Could not connect to client.
Thu Jul 31 15:49:50 2014: LUCLIENT:handleTimeOut
Thu Jul 31 15:52:20 2014: Daemon Idle: Quitting
Thu Jul 31 15:52:20 2014: did fire IDLE
Thu Jul 31 15:52:20 2014: Cleaning up
Thu Jul 31 15:52:20 2014: DAEMON Exiting
Thu Jul 31 15:52:20 2014: Daemon Quitting
Now the majority of the Macs in our environment are able to install the definitions perfectly fine, however I did notice a difference in the liveupdate.log between the two during the intial install. When it comes to the Macs that are not working they generate what I posted above in the logs, on the other hand, for the Macs that are working fine, the first thing that they generate in the liveupdate.log during the initial install is this:
Daemon version: LiveUpdate 6.2.2f1, © 2014 Symantec Corporation, All Rights Reserved.
*** Adding Command
**** Command Key/Value (RegistryPath//Library/Application Support/Symantec/LiveUpdate/ActiveRegistry)
**** Command Key/Value (VolumeRoot//)
**** Command Key/Value (PlugInPath//Library/Application Support/Symantec/LiveUpdate/PlugIns)
After that shows in the log it begins to connect and starts to download and install the definitions fine. Why is it that the Macs that cannot do LiveUpdates do not show this in the log? Is there an issue during the install? I have already uninstalled and reinstalled but still the same issue occurs. Any ideas anyone?