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Loading Media - Job Fails

Created: 08 Apr 2011 | 5 comments

Little bit of background, I had to reboot our server which has BE 10D on due to a UPS problem. It lost the drivers for the Quantum Superloader 3 that was attached so I dowloaded of the BE website (backupexectapedevicedriverinstall20061015_285593) and had to run this twice to get the drivers to install.

After this all seemed fine and the device is showing correctly in the devices tab, however if I try to run a job however small or big it says "Loading Media" and thats it, it will just sit there and not do anything. If I try to run an Inventory this will also just sit there and not run. If I wish to cancel a job it will hang with "Cancel Pending" and I have to restart the services.

Anyone have any ideas what could be the problem?

I've checked the SCSI ID and this is 5 on both the loader and in BE so that seems correct and if I change it BE can no longer see the device as online. Also I can run an inventory on the device without problem and other commands work as expected so I don't believe this to be a fault with the device but maybe a config problem with BE after a reboot.

Thanks very much in advance.

Windows server 2003 with BE 10.1 Rev 5629 SP4

Comments 5 CommentsJump to latest comment

csnmsupport's picture

Hi This was running, I've now stopped and disabled.

Restarted BE services.

I have run the job again but I'm getting the same results.

Kiran Bandi's picture

Any alerts waiting for resonse?

Check it under alerts tab...


csnmsupport's picture

The interesting thing being that if I run an initializing job this job will run without a problem.