Video Screencast Help

Location Device Android not Show

Created: 13 Nov 2013 | 5 comments
Rafausk's picture

I have in my environment the mobile management 7.2 SP3 and I test enrollment in devices with android.

The enrollment is configured with sucess and I can update inventory of device but in device show, not show location of device. The GPS enable device when update inventory.

I need a solution or  explanation of what is happening.

The android is 4 or later.


Operating Systems:

Comments 5 CommentsJump to latest comment

adamli9's picture

I believe Support is aware of this issue and may be able to help. Please open a case with them, if you haven't already.


Rafausk's picture

Thank Adam for you answer.

Case is open and support working.

Gashar's picture


Is the location service enable on the device for SMM agent?


Gaurav Sharma

adam_burner's picture

What region is this device in?  What is the nationalization settings on the Notification Server (NS) and Mobile Management Server (MMS if off box from NS)?  When processing the reporting data, does the NS Altiris log show any error?

Adam Burner 
Senior Technical Support Engineer
Mobility and Workforce Applications
Symantec Corporation

Rafausk's picture

My region is in Brazil and language of NS with MMS is portuguese (Brazil). Symantec Support said it is a bug and will fix in next update