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Location tab on user portal

Created: 10 Apr 2013 | 1 comment

with the MDM solution, you have the option to provide a user portal to your users, so they can reset their passcode, update policy's etc. Also you can enable the Location tab, so that the user can see where (if location services are enabled) where the device is. There is a map displayed, but no device can be found there.

Have tried multiple devices and users, different browsers. But all the same. Not displaying where the device is.

Running MDM 7.2 SP1

Operating Systems:

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mclemson's picture

The device must report location data first.  Have you tried sending a command to the device to force it to send inventory?  This was an issue in 7.2 for Android, but that was fixed in SP1.  Is this Android or iOS?

http://www.symantec.com/docs/TECH200335

Check Step 4 according to this KB, since you can disable the location page for privacy reasons:

http://www.symantec.com/docs/TECH200435

Does this help?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com