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Log. Liveupdate

Created: 23 Jan 2013 • Updated: 23 Jan 2013 | 14 comments

Hi, i have obtain the log,liveupdate file from my customer's server install with SEPM and had disable LUA on the same machine. I know that both LUA and SEPM shouldn't be installed on the same machine but that was already installed long time ago. With this log.liveupdate file, as it was too long and i don't know what to look out for, i was hoping someone can tell me how often SEPM have been grabbing update from symantec server, and each session, how much data are being downloaded. It is because customer have been complaining that this server have been using too much bandwidth which is why i disabled the services (LUA Apache Tomcat and LUA Postgre SQL) for LUA on 14 Jan 2013 and now looking through this log file. I did not uninstall it cause i don't know whether they still need it.

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.Brian's picture

DOWNLOAD_BATCH_START: Files to download: 12, Estimated total size: 21482332

DOWNLOAD_BATCH_START: Files to download: 11, Estimated total size: 264627

Do you have ability to separate these boxes, one SEPM one LUA?

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Qingyan Lim's picture

I will try to use Excel to do it. So it would means that the rest of the log i can ignore and focus on the lines, "DOWNLOAD_BATCH_START: Files to download: x, Estimated total size: x"?

Qingyan Lim's picture

i can filtered base on "DOWNLOAD_BATCH_START:" but i wasn't sure which download is it for, LUA or SEPM.

Rafeeq's picture

You need Liveupdate server when you have multiple symantec products and you want to update all of them using one single LUserver. Since its on same box, they will use too much of data space, coz Luadmin will store in its db and sepm will also download and store.

If you dont have any other symantec product, you can safely uninstall.

SebastianZ's picture

Log.liveupdate.log -as you posted is only covering downloads made by SEPM Server and SEP Clients (if in version 11.x). LiveUpdate Administrator does not report to this log - it has ist own logging.

Qingyan Lim's picture

Hi sebastian, thanks for reminding me that. Forgotten that this log is covering downloads made by SEPM.

SebastianZ's picture

For LUA you can get that sort of reporting directly from the LUA GUI - logs or events - it will show all teh downloads according to schedule as well the overall size of download and distribution.

zafar1907's picture

Hi Brain,

Please let me know how you estimate the size of download.

Regards,
Zafar

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

Qingyan Lim's picture

Hi Zafar,

Most probably is from the log file.

Regards,

Qingyan

SebastianZ's picture

Estimated total size is take from the attached log as I see.

zafar1907's picture

Hi SebastianZ,

I am not getting.log file is too large where to see in log please send me snapshot.

Thanks and Regards,

Mohammad zafar

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SebastianZ's picture

Just look in the log for the following entries:

- PATCH_DOWNLOADING_START

 - Progress Update: DOWNLOAD_BATCH_START: Files to download: , Estimated total size:

..this will specify the size of packages downloaded in the Liveupdate session

Qingyan Lim's picture

Hi Sebastian, do you know where to locate the log for LUA? The total downloads from SEPM from 2 Jan to 23 Jan is only 333MB which so much lower than what is reported from my customer. I hope that it is not because LUA is still retrieving updates at the same time.

SebastianZ's picture

Have a look in LUA console in Event Logs tab - already on home screen you should see latest LUA activities - downloads and distributions.

If you need more advanced logs you can use the LUA troubleshooter to collect them:

http://www.symantec.com/docs/TECH92654

...the troubleshooter will gather all lofs automatically and archive them in a .zip file.