Logging into Clearwell eDiscovery Platform Fails
We are on Clearwell 7.1.2, for a reason unbeknownst to us when trying to log in we get a message of authentication failed [#16005], User ID not found or password was incorrectly typed. I know this to be untrue because I can log in a few hours later using the same credentials. I can log out on one day, come in the next day and try to log in and get the same message. If I come back to it later, my login will sometimes be successful. I've tried restarting services, restarting the device and still get the same thing.
This is becoming annoying as there are times when I need to manage some cases with high priority and I'm unable to.
Has anyone had this same experience and have a solution/workaround?