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logical ip = not available; actions taken: Abort message

Created: 12 Apr 2013 | 1 comment

messaging gateway 10.0.1-2 on a VMWare appliance; some flavor of linux. 

Audit logs report that traffic received from just one IP is sometimes delivered normally and sometimes fails due to "logical ip = not available".  That ip and his domain are in the "good sender" lists.  There is no reverse DNS to that IP, but I'm not using RDNS within brightmail. 

Is there a fix within Brightmail or is this caused by something external to our site?

Thanks!

Mike

Operating Systems:

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TSE-JDavis's picture

Abort Message issues are almost never something going on in the Messaging Gateway. The Abort means that we were in the middle of the SMTP conversation and they got cut off or a timeout was reached. If there are any kind of SMTP inspection options turned on in your firewall you will want to turn them off in case the firewall is cutting them off. You may also try increasing your timeout. Even though you have not enabled the reverse DNS options under Protocols, we still check for reverse DNS by default and you can turn that off in case it is causing the timeout. Here is our standard troubleshooting document for Abort Message:

http://www.symantec.com/docs/TECH85536