Login to Endpoint and software stalls
Created: 06 Jan 2013 | Updated: 07 Jan 2013 | 8 comments
This issue has been solved. See solution.
Trying to log into Endpoint v12.1 on my SBS 2003 and once I enter my login & pw, I get the "logging into server" box with the blue squares about 1/4 across the bar and it just sits there. I know it takes a bit to login but usually the blue squares continue to migrate across the screen until the login is completed and the console comes up. I was in just a few weeks ago with no problems.
I thought maybe it was a bad pw so asked it to email me so I could get it or reset and I never received the email.
Thoughts?
Thanks!
Marsha
Comments 8 Comments • Jump to latest comment
hi,
Can you post error screen shot ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
There's never an error, just a frozen screen.
I'm going to try the suggestions below and if not, I will post a screen shot tomorrow. THX!
can you check the scm-ui.log for any error?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Will check in the AM! THX!
Did you restart the SEPM service?
SEP Knowledge Base
Endpoint SWAT
I have not but I will do this first thing in the AM. THX!
Hello,
In your case, I would suggest the below steps:
1) Restart the SEPM server and check.
2) Run a Repair of SEPM from Add / Remove Programs and then check.
3) If the Step 1 and 2 does helps, try the steps provided in the article below:
Tuning the Performance of the Symantec Endpoint Protection Manager console
http://www.symantec.com/docs/TECH105179
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Restarting the service took care of it!!
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