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Login Error

Created: 10 Dec 2012 • Updated: 10 Dec 2012 | 13 comments
DLP Enthusiast's picture
This issue has been solved. See solution.

Hello Guys ,

 

Im not able to login to Enforce platform . The error message I get is :

" An unexpected error has occurred. Contact your system administrator if this problem persists."

What could be the cause of this error ?..

 

Discussion Filed Under:

Comments 13 CommentsJump to latest comment

pete_4u2002's picture

are the vontu services up and running?

 

zafar1907's picture

restart the services.and login again.

 

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....

DLP Enthusiast's picture

Yes, all the Vontu services are running . I restarted the Vontu Manager service .And now when I logon to Enforce Server I get this :

 

HTTP Status 404 - /ProtectManager/enforce/navigate

Description : The requested resource (/ProtectManager/enforce/navigate) is not available

 

DLP Enthusiast's picture

Where do i get that from ?

DLP Enthusiast's picture

Anybody with a solution ? ..

pete_4u2002's picture

vontu protect directory :\Vontu\Protect\logs\tomcat\

check fo rthe latest logs

DLP Enthusiast's picture

This is the last log file ..

AttachmentSize
localhost_access_log.2012-12-10.txt 71.95 KB
pete_4u2002's picture

do you see the log something by this name localhost.2012-12-10, can you post that?

DLP Enthusiast's picture

I just now logged into Enforce . I restarted the services in a sequential manner as give in the Knowledge base . Will share it with you guys also .

Have to restart the services in the below format :

Stop:
VontuUpdate
VontuMonitor
VontuMonitorController
VontuIncidentPersister
VontuManager
VontuNotifier 

Start:
VontuNotifier
VotuManager
VontuIncidentPersister
VontuMonitorController
VotnuMonitor
VontuUpdate

This worked for me ..!

SOLUTION
DLP Enthusiast's picture

yes Thanx for the support guys !

zafar1907's picture

good to know that ........

Thanks and Regards,

Mohammad zafar

Please Mark as solution if this comment solved your Issue....