Login Error
Created: 10 Dec 2012 | Updated: 10 Dec 2012 | 13 comments
This issue has been solved. See solution.
Hello Guys ,
Im not able to login to Enforce platform . The error message I get is :
" An unexpected error has occurred. Contact your system administrator if this problem persists."
What could be the cause of this error ?..
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Comments 13 Comments • Jump to latest comment
are the vontu services up and running?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
restart the services.and login again.
Thanks and Regards,
Mohammad zafar
Please Mark as solution if this comment solved your Issue....
Yes, all the Vontu services are running . I restarted the Vontu Manager service .And now when I logon to Enforce Server I get this :
HTTP Status 404 - /ProtectManager/enforce/navigate
Description : The requested resource (/ProtectManager/enforce/navigate) is not available
pass on the tomcat log
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Where do i get that from ?
Anybody with a solution ? ..
vontu protect directory :\Vontu\Protect\logs\tomcat\
check fo rthe latest logs
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
This is the last log file ..
do you see the log something by this name localhost.2012-12-10, can you post that?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
I just now logged into Enforce . I restarted the services in a sequential manner as give in the Knowledge base . Will share it with you guys also .
Have to restart the services in the below format :
This worked for me ..!
glad to know it worked :-)
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
good to know that ........
Thanks and Regards,
Mohammad zafar
Please Mark as solution if this comment solved your Issue....
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