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Created: 16 May 2013 | 6 comments

Good day,

We have a minor issue where the Backup exec logs on one of our servers has reached 44 GB and the server is running low on disk space. One of the logs files called ewstrace.txt is more than 9GB. The path for the logs is x:\Program Files\Symantec\Backup Exec\Logs. Do we need to save all of these logs? Also, what is the best practice for the logs in this directory? And finally, how can I tell if I have any logging still running?

Thanks,

Rick D

Operating Systems:

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Donald Eady's picture

The EWS trace log is used to troubleshoot issue with GRT backups of exchange. This logging is enabled by a registry edit and is appended to for as long as it is active. You can stop this by change the dword values of Enable EWSDebug and CreateEWSTrace from 1 to 0 

 

HKLM\Software\Symantec\Backup Exec for Windows\Backup Exec\Engine\Logging

 

 http://www.symantec.com/docs/TECH124453

View debug steps # 3

Unless you are currently troubleshooting an issue you do not need to have these running or need to retain those particular logs

 

I hope this posting was helpful

  

rdeshields's picture

That solves the issue with the Ewstrace. However, I still have 933 logs for a total of 16GB. Most of them have the following naming convention:

Servername-benginexxx

Servername-beremotexxx-xxx

Servername-EWSLogxxx

What are these logs for and is it safe to delete them?

Thanks,

Rick D

Donald Eady's picture

RDE,,, 

 

    If you are not currently troubleshooting an issue you would be able to remove the logs that you mentioned

I hope this posting was helpful

  

VJware's picture

And do ensure CreateDebugLog is set to 0 from HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Logging

It could be possible they are enabled causing Servername-benginexxx & Servername-beremotexxx-xxx to grow larger. Once you change it 0, you can safely delete these logs as suggested earlier.

rdeshields's picture

Yup... The logging was enabled and is now disabled. Thanks guys!

Donald Eady's picture

Anytime 

I hope this posting was helpful