Looks like my SEP Server has crashed and will need to be rebuilt
Created: 11 Oct 2012 | Updated: 11 Oct 2012 | 8 comments
This issue has been solved. See solution.
Hello, I have SEP12 (The Latests version) installed on a VM server, I have restarted the VM, and now it is simply stuck at a black screen with no other activity. It looks like I will need to do this all over again. I do not have any access to any databases or files that I would be able to transfer over to if I needed to do a new installation. I do want to get the list of centralized exceptions, I am wondering if this can be obtained from client settings?
If there is any other advice you can give, I'd appreciate that as well. (I know I am pretty much screwed if this doesn't come back up)
It is on a VM on a Windows 2008 64 Bit Server
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The server is up, now I want to back up the main database and anything else pertaining to its preservation, can you please let me know what I need to back up and where the files are located?
Thank you
this is the link you should be reeferring to..
SEP 12.1: Best Practices for Disaster Recovery with the SEPM
http://www.symantec.com/business/support/index?page=content&id=TECH160736&key=54619
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager
http://www.symantec.com/business/support/index?pag...
Go to Admin >> Servers and select your DB
Click on Edit DB Properties
Select your backup server and you can set whatever schedule you like.
backup file is kept at C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\backup
The SEPM will automatically back up the relevant files
You can also configure the number of back ups to keep, depending on how much space you have.
SEP Knowledge Base
Endpoint SWAT
Thanks, got the Database and key files, looks like there's something wrong with the VM Server
SEP 12.1: Best Practices for Disaster Recovery with the SEPM
http://www.symantec.com/business/support/index?page=content&id=TECH160736&key=54619
https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-manager-database-backup-and-restore-explained
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
OK, backing up stuff now, once done I will restart and check the evt viewer, this was really bizarre.
I think it is the VM server, it is taking forver and a day just to shutdown and start a VM Guest OS
Hello,
It is really important to take a Backup before any Disaster happens.
Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager
http://www.symantec.com/docs/TECH160736
Secondly, it is also equally important that you Maintain the Database properly. Here are few more documents which may assist you - preparing yourself before disaster strikes.
Scheduling automatic database backups. http://www.symantec.com/docs/HOWTO55465
Backing up the database and logs http://www.symantec.com/docs/HOWTO55107
How to manage SEPM 12.1 database. http://bit.ly/JEPXsR
Since it's also a VM machine, I wonder if the Virtualization Best Practices were followed.
Check these Articles:
Symantec Endpoint Protection 12.1 - Virtualization Best Practices
http://www.symantec.com/docs/TECH173650
Symantec Endpoint Protection 12.1 - Non-persistent Virtualization Best Practices
http://www.symantec.com/docs/TECH180229
Symantec Endpoint Protection 12.1 & Virtualization
http://www.symantec.com/docs/TECH194383
Configuring SEP 12.1 in Virtual Environments
https://www-secure.symantec.com/connect/blogs/configuring-sep-121-virtual-environments
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
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