Endpoint Protection

Hello, I have SEP12 (The Latests version) installed on a VM server, I have restarted the VM, and now it is simply stuck at a black screen with no other activity. It looks like I will need to do this all over again. I do not have any access to any databases or files that I would be able to transfer over to if I needed to do a new installation. I do want to get the list of centralized exceptions, I am wondering if this can be obtained from client settings?

If there is any other advice you can give, I'd appreciate that as well. (I know I am pretty much screwed if this doesn't come back up)

It is on a VM on a Windows 2008 64 Bit Server

The server is up, now I want to back up the main database and anything else pertaining to its preservation, can you please let me know what I need to back up and where the files are located?

Thank you

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160736

Go to Admin >> Servers and select your DB

Click on Edit DB Properties

Select your backup server and you can set whatever schedule you like.

backup file is kept at C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\backup

The SEPM will automatically back up the relevant files

You can also configure the number of back ups to keep, depending on how much space you have.

this is the link you should be reeferring to..

SEP 12.1: Best Practices for Disaster Recovery with the SEPM

http://www.symantec.com/business/support/index?page=content&id=TECH160736&key=54619

SEP 12.1: Best Practices for Disaster Recovery with the SEPM

http://www.symantec.com/business/support/index?page=content&id=TECH160736&key=54619

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-manager-database-backup-and-restore-explained

OK, backing up stuff now, once done I will restart and check the evt viewer, this was really bizarre.

I think it is the VM server, it is taking forver and a day just to shutdown and start a VM Guest OS

Thanks, got the Database and key files, looks like there's something wrong with the VM Server

Hello,

It is really important to take a Backup before any Disaster happens.

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH160736

Secondly, it is also equally important that you Maintain the Database properly. Here are few more documents which may assist you - preparing yourself before disaster strikes.

Scheduling automatic database backups. http://www.symantec.com/docs/HOWTO55465

Backing up the database and logs http://www.symantec.com/docs/HOWTO55107

How to manage SEPM 12.1 database. http://bit.ly/JEPXsR

Since it's also a VM machine, I wonder if the Virtualization Best Practices were followed.

Check these Articles:

Symantec Endpoint Protection 12.1 - Virtualization Best Practices

http://www.symantec.com/docs/TECH173650

Symantec Endpoint Protection 12.1 - Non-persistent Virtualization Best Practices

http://www.symantec.com/docs/TECH180229

Symantec Endpoint Protection 12.1 & Virtualization

http://www.symantec.com/docs/TECH194383

Configuring SEP 12.1 in Virtual Environments

https://www-secure.symantec.com/connect/blogs/configuring-sep-121-virtual-environments

Hope that helps!!