Video Screencast Help

Looks like my SEP Server has crashed and will need to be rebuilt

Created: 11 Oct 2012 • Updated: 11 Oct 2012 | 8 comments
This issue has been solved. See solution.

Hello, I have SEP12 (The Latests version) installed on a VM server, I have restarted the VM, and now it is simply stuck at a black screen with no other activity. It looks like I will need to do this all over again. I do not have any access to any databases or files that I would be able to transfer over to if I needed to do a new installation. I do want to get the list of centralized exceptions, I am wondering if this can be obtained from client settings?

If there is any other advice you can give, I'd appreciate that as well. (I know I am pretty much screwed if this doesn't come back up)

It is on a VM on a Windows 2008 64 Bit Server

Comments 8 CommentsJump to latest comment

The Conquistador's picture

The server is up, now I want to back up the main database and anything else pertaining to its preservation, can you please let me know what I need to back up and where the files are located?

Thank you

Brɨan's picture

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Go to Admin >> Servers and select your DB

Click on Edit DB Properties

Select your backup server and you can set whatever schedule you like.

backup file is kept at C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\backup

The SEPM will automatically back up the relevant files

You can also configure the number of back ups to keep, depending on how much space you have.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

The Conquistador's picture

Thanks, got the Database and key files, looks like there's something wrong with the VM Server

The Conquistador's picture

OK, backing up stuff now, once done I will restart and check the evt viewer, this was really bizarre.

The Conquistador's picture

I think it is the VM server, it is taking forver and a day just to shutdown and start a VM Guest OS

Mithun Sanghavi's picture


It is really important to take a Backup before any Disaster happens.

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Secondly, it is also equally important that you Maintain the Database properly. Here are few more documents which may assist you - preparing yourself before disaster strikes.

Scheduling automatic database backups.

Backing up the database and logs

How to manage SEPM 12.1 database.

Since it's also a VM machine, I wonder if the Virtualization Best Practices were followed.

Check these Articles:

Symantec Endpoint Protection 12.1 - Virtualization Best Practices

Symantec Endpoint Protection 12.1 - Non-persistent Virtualization Best Practices

Symantec Endpoint Protection 12.1 & Virtualization

Configuring SEP 12.1 in Virtual Environments

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.